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Christine Kapembe

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First name Christine
Last name Kapembe

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Answers given

Return a list of active critical issue on the DMS - Runtime errors -DB connection loss -Communication loss between agents

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6 Votes

The package used was corrupt, it was not downloaded from Dojo. Official SRM packages are available on Dojo, we do not have a dedicated page where older packages are consolidated but by search 'srm' dojo,...

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4 Votes Selected

The procedure for removing the failover is as per DataMiner user guide, the DMA will be accessible via its actual IP whether it is disabled or deleted. https://help.dataminer.services/dataminer/#t=DataMinerUserGuide%2Fpart_3%2Ffailover%2FEnding_a_Failover_configuration.htm

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4 Votes Selected

Circle containing a horizontal line indicates that the DMA hosting the item is currently unavailable. Further details available on DataMiner Cube sidebar | DataMiner Docs

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3 Votes edited answer

The procedure for migrating to Cassandra cluster is the same for SQL databases and Cassandra databases, the source database does not have to run the same Cassandra version as on the Cassandra cluster....

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3 Votes Selected

If everything else fails try the following: 1. Launch DCOM manually: C:\Windows\System32\dcomcnfg.exe 2. Navigate to: Component Services -Computers- My Computer- DCOM Config 3. Under DCOM config search...

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3 Votes Selected

Something might have gone wrong during the installation of the Data Aggregator DxM which prevented the installation of python on the affected DMA. I tested this on my DMA and python was installed in version...

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2 Votes Selected

I was wondering if you have already tried the \'Forcing synchronization of a file with the DMS\' functionality in Cube? When a file has been changed on a particular DMA, it is possible to force synchronization...

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2 Votes

Hello Robin, Please send an email to techsupport@skyline.be, a ticket will be created to investigate the root cause. We are going to require an SLNet memory dump, taken after you have encountered the...

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1 Vote Selected

The timing logging was introduced to aid the user in identifying which action is possibly affected by a slow response behavior in DataMiner. By default, the logging is generated when an action takes longer...

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1 Vote Selected edited answer

Hello Divagar, I am not familiar with a behavior where DataMiner fails to authenticate via Cube but works via the mobile application. Please send an email to techsupport@skyline.be, so that we can create...

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1 Vote Selected

A task has been raised for this case(ID:223710), it is on the product backlog of Team 007 Reloaded. Team 007 Reloaded will contact you to provide an estimate on when this task is expected to be scheduled.

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0 Votes Selected

Hello Marian, An alarm will appear in the alarm console when the parameter value matches the threshold defined in the alarm template. You can start by verifying the value of the alarm found in the Alarms...

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0 Votes

Have you verified that the drive where the backup is written to has sufficient disk space? You can check the trending for 'free disk space' (available in Microsoft element of the affected DMA) around the...

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0 Votes