It is indeed possible to explicitly configure the alarm template to NOT monitor those rows that match a certain filter. You do that by unchecking the box. Note that monitoring rules are applied from top...

Indeed, since a Full DataMiner Backup contains everything we need to fully restore a DataMiner system from scratch we can use it to restore the MySQL database. In that case, we will have to manually extract...

Hi Ken, Information templates allow you to override specific parameter data (names, descriptions, etc.) defined in a protocol without making any changes to the protocol itself. Unlike alarm and trend...

Hi Pietro, To my knowledge the default alarm notification email has a predefined format and doesn't allow admins to customize it*. However, for greater control of the information sent by email when certain...

Sebastian, What you describe might be happening because the protocol information is cached in memory (SLHelper process). One workaround that was suggested to me for a similar issue is to kill the SLHelper...

Here is a low-code application built to demonstrate integration capabilities: Techex MWCore | Catalog (dataminer.services). The app functionality is explained in Techex - Tech Partner Integrations - DataMiner...

The shape data you need to use to display a page within another view is vdxPage. Making a shape display a particular page of the current Visio drawing | DataMiner Docs You can point the shape to another...

Hi Alberto, Automatic incident tracking | DataMiner Docs groups active alarms related to the same incident so that the Alarm Console provides a better overview of the current issues in the system. DataMiner...

Hi Alberto, If I understand your question correctly, you want an indication to know what DMA is active from the failover pair. The short answer to your question is, No, there is no indicator in Cube...

I was able to solve the issue by re-registering DataMiner DLLs and service using the batch files indicated below:

As indicated in this article, the Factory Reset Tool does not support older DataMiner versions. It was introduced from DataMiner 10.0.12 onwards. Therefore, it does not support DataMiner systems running...

Hi Euler, You can calculate the SUM in a visio file using shapedata ParametersSummary.  The syntax is explained here. Example: Sum|6/97148:176|6/97149:176|6/97150:176| As you can see in the example,...

Hi Ryan, Service templates are powerful tools for automating the creation of multiple services with similar characteristics. However, they can be challenging to work with, especially when the desired...

Alberto, You can also enter a numeric value in milliseconds. The screenshot below shows the default alarm template included with the Ping Monitoring package. The template uses numeric values. The element...

Alberto, You are correct. The parameter value will read "Not Initialized" when it has never been set to any value. "N/A" on the other hand is generally a discreet/exceptional value set by the protocol....

Hi Jana, When creating an element to monitor a device, you first need to make sure you are using the correct connector. You can browse the list of connectors in our Catalog. Usually, you will find information...

Hi Joshua, There are a few ways you can enrich the alarm with contextual information. In this case, I think the connector could be updated to show the relation between Contact Name and Contact State....

Hi Mike, Collaboration (dataminer.services) is divided into organizations. Access to each organization (and the corresponding projects) is restricted to users that belong to that organization. You are...

Hi Paul, Here is the documentation that describes how to use Multiple Checkbox Control Adding options to a session variable control | DataMiner Docs You can explore if the options mentioned there help...

Hi Jeff, Since DM 10.0, a feature was added to handle that use case in Cassandra-based systems. To prevent trend graphs to be empty after the only data point gets deleted (based on their TTL), DataMiner...

Additonal information: Do Web Interface pages work differently with Chromium? How? It is basically an alternative rendering engine. The IE render engine is built into Windows so it is easy to provide...

Hi Dan, You are correct. The counters shown under GENERAL PARAMETERS should reflect the number of alarms in that element. I noticed the Harmonic NMX generates Dynamic Virtual Elements (DVE). The connector...

Hi Manuel, Modifying a protocol while retaining the same version shouldn't cause issues; it's a common practice during development. It is important to understand the nature of the changes and determine...

Luiz, Here you can find an explanaition on the different dataminer.services tiers - DataMiner Dojo The Essential tier is limited and does not include "microsoft teams alarms/notifications". I would...

Hi Sanmitra, I suggest you read this article Amazon AWS EC2 - manage compute capacity and cloud applications with DataMiner - DataMiner Dojo Take a look at the screenshots in the use case Amazon AWS...

Hi Jim, Based on your explanation, a custom connector is the best place to implement the countdown logic. You will need to create a parameter to hold the real-time value of the countdown clock, which...