I assume you also installed some other software doing some changes to the .NET framework. This can be a change or new installation of .NET. Most likely a windows reboot is needed to finish up some items...

Hi Miguel, To be able to control onsite equipment it will be necessary to contact the platform delivery team as they will set up a site 2 site VPN connection between the DaaS system in the cloud and the...

Hi Shawn, To answer some of your questions: The tool is used for the following: When installing an upgrade (full upgrade or web-only upgrade), then it should now backup any existing dashboards and...

Hi Chris, To answer your question and some additional information. We're currently busy validating the new installer for DataMiner 10.3 and in the future DataMiner 10.4. This installer will still have...

Hi, We're currently resolving an issue with the installer, as it's not executing the upgrade actions correctly. If all is good the installer should be available next week. Testing for unattended installer...

Hi Jardel, By default after an elasticsearch installation the username and password aren't configured. So like Jaime described you can leave the fields blank in the migration tool. So if nobody configured...

Hi, I can already answer the first part of your question. An upgrade to SQL Server SP2 CU15 causes no problems After the upgrade following checks were done to see if everything was still working: Trending:...

Hi Bing, This can happen when sometimes the agents stop checking each other because the upgrade took to long. The progress.log file is not fisnished correctly. The system will check these folders to see...

Hi, As Klaas already suggested, it seems to be an issue with NA(T)S. Can you try to reconfigure the NA(T)S services. As DataMiner is not starting, you'll have to use a tool we created. You can follow...

Hi Naveendran, It's hard to put 1 number on this as is has to many dependencies. Below you can find a general number for both databases. For Cassandra: Depending on how you configure it, as standalone...

Dear Laszlo, DataMiner will not automatically take backups van external databases like OpenSearch (same for CassandraCluster or Elastic). In our help pages we documented how you can configure the backup...

Dear, The system should be accessible again. I'm further investigating what the root cause was, but the automatic restart of the system got stuck. I fixed this and did a DataMiner restart, the system...

Hi, As Laurens allready mentioned, it's indeed because WinPCap is not officially supported anymore. Because of this it's not included in the package anymore. Currently tests are ongoing for NPCap to...

Hi Ruben, We have tested this to use MySQL as an offload database (and only as offload database) and it's possible to use MySQL 8.0 for this. To do so you need to change a setting within your MySQL:...

Hi, We did some internal testing and could indeed see there's an issue with this memory files in subscripts. A task was created to get this resolved. As soon as this is resolved, an update will also...

Hi Ciprian, You can indeed change these default values. To do this, go to the right upper corner and click on "settings". In the new popup screen, on the left select "Alarm Console". Scroll down until...

Hi Catarina, You can go to the following website http(s)://[DMA]/tools, where [DMA] is the hostname of your DMA. There you can download the latest version of the Alerter tool. You then have to exit the...

Hi Piotr, I would assume you need to install the certificate also on your DataMiner Server. Can you share your solution? I'll make sure it's more clear in our documentation/help for other users then.

Hi Piotr, First of all the link you provided is if you use different OpenSearch databases. This is mainly if you want an offload database to do some additional queries on (for example use grafana or something)....

Hi Naveen, I'm not 100% following with your question about the multiple set. However in order to see alarms in the DMS Alerter you need to configure an alarm filter. This to only see valuable popups of...

Hi Paul, I haven't seen the issue before, but can you try with a NATS reset if this resolves your problem? It seems that there is no connection between the server you're triggering the package from and...

Hi, Can you post your regex as an image so we can check where it goes wrong? I assume a validation is getting stuck, but with the regex we can then verify it.

Hi 🙂 We have seen this notice in the past. The notice is generated by an incorrect call  coming from software/driver/automation script, using NotifyType.AddFile type instead of NotifyType.FileAdd....

Hi Jens, We created an app package with an automation script that let's you SSH in to a server and execute a single command. This is now available on our public github: https://github.com/SkylineCommunications/DataMinerSSHCommandoExecutor...

Hi Zain, Elastic cloud is currently not possible. This because Elastic cloud doesn't support to use older versions. Currently we still need versions 6.8 of elasticsearch. We have already a task to support...

Hi, A task has been created for one of our teams to investigate the AWS RDS. We'll keep you posted about our outcome of this investigation. Kind regards

Dear Carlos, Thank you for your message. It should be no problem to upgrade your MSSQL2016 server to SP3. No issues are expected when doing the upgrade. Kind regards, Thibault

Hello, We ran some manual test and also our automatic tests with this new KB from Microsoft. No issues were found with this KB, so it's safe to install this patch. Note: It's best to stop the DMA before...

Dear Bruno, You can use terraform (with or without combination of Ansible) to install and configure servers on AWS. Currently we have no image available on AWS for DataMiner that can be used, so the...