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Database Failing ‘Object reference not set to an instance of an object’

Solved1.20K views11th July 2023database
1
Dave Keller [DevOps Enabler]1.60K 14th September 2022 5 Comments

On our Staging environment DMA, we can see that one of the Database connections isn't working correctly when viewing the failover status.  The fail reason is shown as 'Object reference not set to an instance of an object.'

Looking in the SLDatabase[SLWatchDog].txt log file, I can see
2022-09-14 10:08:46.858|10|Exception on GetConnection: System.NullReferenceException: Object reference not set to an instance of an object.
at Skyline.DataMiner.SLDatabase.SLDatabaseCOM.Init(Boolean bLocal)

Does anyone have any suggestions?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Ive Herreman [SLC] [DevOps Enabler] commented 14th September 2022

Hi Dave,

Do you see any errors in the SLDBConnection.txt log file on the agent that shows the null reference exception?

Dave Keller [DevOps Enabler] commented 14th September 2022

Hi Ive,

There doesn’t appear to be a SLDBConnection.txt log file on that DMA. It’s (active) failover partner DMA does have the log file.

Gellynck Jens [SLC] commented 15th September 2022

Could you verify if the SLDataGateway service is running?

Wouter Demuynck [SLC] [DevOps Advocate] commented 16th September 2022

It might also be a good idea to inspect the c:Skyline DataMinerdb.xml configuration file to verify that it is correctly formatted and has a tag which is marked as active=”true” local=”true”

Dave Keller [DevOps Enabler] commented 13th October 2022

@Jens Gellynck – The SLDataGateway service is not running. On closer inspection I can see that the service attempts to start, and then stops.
Windows Event Viewer reports:

“The description for Event ID 0 from source SLDataGateway cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service started/resumed”

1 Answer

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Marlies Vandenberghe [SLC] [DevOps Member]2.97K Posted 25th November 2022 1 Comment

Hi Dave,

i want to add to this question that we also now have a flowchart that helps you to debug these kind of issues:

There is also quite some information about troubleshooting database issues:

Troubleshooting - Finding a root cause - DataMiner Dojo

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Marieke Goethals [SLC] [DevOps Catalyst] commented 11th July 2023

These flowcharts have now been moved to docs.dataminer.services: https://docs.dataminer.services/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Finding_a_Root_Cause.html

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