graph TD %% Define styles %% classDef classTerminal fill:#1e5179,stroke:#1e5179,color:#ffffff,stroke-width:0px; classDef classDecision fill:#4baeea,stroke:#4baeea,color:#ffffff,stroke-width:0px; classDef classExternalRef fill:#9ddaf5,stroke:#9ddaf5,color:#1E5179,stroke-width:0px; classDef classActionClickable fill:#999999,stroke:#999999,color:#ffffff,stroke-width:0px; classDef classAction fill:#dddddd,stroke:#dddddd,color:#1E5179,stroke-width:0px; classDef classSolution fill:#58595b,stroke:#58595b,color:#ffffff,stroke-width:0px; %% Define blocks %% START([Find the root cause]) Investigate([Where to start?]) CheckStartup{{Does the DMA start up?}} CHECK1{{Any critical issues? }} identify{{Identify issue per... }} DatabaseFlowcharts{{Is it a database problem?}} WhichDb{{Which database?}} DMAStartupIssues([To DMA Startup <br>Issues flowchart]) critical([To Critical Issues <br>flowchart]) ProcessFlowcharts([Process]) Cassandra([Cassandra]) %% Connect blocks %% START --> CheckStartup CheckStartup -->|Yes| CHECK1 CheckStartup --> |No| DMAStartupIssues CHECK1 --> |Yes| critical CHECK1 ---> |No| DatabaseFlowcharts DatabaseFlowcharts -->|Yes|WhichDb DatabaseFlowcharts --->|No|identify identify --> ProcessFlowcharts WhichDb --> Cassandra %% Define hyperlinks %% click CHECK1 "" "examples of critical issues" click critical "/troubleshooting-critical-issues-overview/" "To critical issues flowchart" click DMAStartupIssues "/troubleshooting-dataminer-start-up-issues/" "DMA Startup Issues" click ProcessFlowcharts "/troubleshooting-process-identification/" "Process identification" click WhichDb "" "Identify the Database" click Cassandra "" "Troubleshooting Cassandra" click Investigate "/documentation/troubleshooting-where-to-start/" "Where to start investigating?" %% Apply styles to blocks %% class START classTerminal; class WhichDb,DatabaseFlowcharts,CheckStartup,CHECK1,identify classDecision; class Investigate,Cassandra,DMAStartupIssues,critical,ProcessFlowcharts classExternalRef;

Examples of critical issues

Critical issuesWhy are these critical?
RTEs/Runtime ErrorsRTEs may inhibit the flow of information in your DMS.
Process crashesProcess crashes may cause interaction of DataMiner internal processes to fail and cause a DataMiner restart.
Process disappearancesProcess disappearances may cause interaction of DataMiner internal processes to fail and cause a DataMiner restart.

Identifying the general database

DMA stateHow to identify the database
DMA stopped/offline or stuckMethod A: Check C:\Skyline DataMiner\DB.xml. Check the contents of the "type" tag. If it is empty or if the tag does not exist, it is a MySQL database.
Method B: Check the name of the database process on the database server or DataMiner server:
- prunsrv = Cassandra
- ElasticSearch = Elasticsearch
DMA onlineGo to System Center > Database > General.