I picked up the following question from one of our users (came in through the web chat, so I thought I put it in the right place):
Hello. It looks like the Catalog (https://catalog.dataminer.services/) and Collaboration (https://collaboration.dataminer.services/) pages are running in loop when trying to authenticate the first time. Tested Chrome, Firefox.
The “workaround” for this login loop issue is (credit for the instructions goes to @Jim Hugelier):
- Visit https://collaboration.dataminer.services/logout
- Close your browser
- Reopen your browser and visit https://collaboration.dataminer.services/
You should no longer have the login loop (at least until you reboot your computer – from my own experience).
The steps above also worked for the loop I faced in Catalog, just replace the URLs in steps 1 and 3 (https://catalog.dataminer.services/logout , https://catalog.dataminer.services/ )
HI,
I use EDGE as browser, and here the ‘logout and close browser’ method did not work.
However I found a workaround for Edge by clicking the account icon and selecting another profile “browse as a guest” which bypasses your microsoft account.
This is the information we got from our IT team after some more testing:
This is only an issue in Firefox due to 3rd party cookies being blocked. The cookies at fault are only used in external account providers, so MS work accounts are unaffected (they use another flow). We have some ideas to resolve this and will do some testing. In the meantime, should anyone report this, it can be fixed by going into your Firefox Settings -> Privacy & Security -> Choose ‘Custom’ instead of ‘Standard’. Click open ‘Custom’ and disable ‘Cookies’ OR by using a different browser.
Credits to Jim Hugelier for finding this out.
I experienced this problem in Chrome, first in normal mode. Then, I tested in “Incognito Mode” with the same results.
So I used Firefox in “Private Mode” and the behaviour was the same.
Hi Ben
we have had some issues with the authentication libraries for Microsoft, but we have updated them recently to limit the number of redirects and thus the possibility for login loops.
I would love to get some more details so we can see what is going on. In the meantime clearing the browser cache could help resolve the issue.
Update on this issue:
There is an open issue with Microsoft that if you try to log in with different types of accounts (so e.g. your MS work account and a personal Gmail account), B2C gets confused that you are using multiple login providers mixed with each other. The outcome is the infinite loop you are now experiencing. This should not happen however if you always use the same type of account, so I assume something new is going on, based on the sudden influx of people experiencing this. The fix that we recommended is to go to https://dataminer.services/logout, or if you’re on collaboration, https://collaboration.dataminer.services/logout and then try signing back in.
Thanks Baptiste – Alex, can you confirm that this is the situation that you are in, i.e. that you have used over time two accounts to log in?
Well, by the time I tryed to open the Catalog page, my corporate mailbox (that uses Microsoft Services) was already open in Chrome.
That being said, I have to add that I am still logged in at DoJo (with my personal email) since last week with no problems. And yesterday, while opening the catalog page, faced the issue.
When I tested in private mode, I logged in to dataminer.services without issues. I was able to even open the Admin App from the main page menu. But trying to open the Catalog and Collaboration lead to the loop.
Hi.
I posted that question in the web chat because I assumed someone could take a look at the problem sooner than here.
Now I now that here is the right place to also report problems found in the webpages.
Regarding the redirection loop, I also tested it in the incognito/privated mode on those browsers, but the result was the same.
I managed to open the catalog in the samsung browser (Android) without any issue.
Tomorrow I will test again (I am at GMT -3 timezone).
Maybe visiting the “root” https://dataminer.services/logout (as suggested by Baptiste) and closing the browser is worth trying if any steps above have no effect.