At the moment all of the infra needed for this is based on WESTEU region in Azure (Netherlands). We could implement a termination on American soil but this would come with an extra cost.

As the development of this feature has continued and brought a lot of changes I wanted to give an update on this question. For security, we use a WebSocket connection between the DMS and our Cloud...

Hi the message you are seeing is not requesting any authentication but is telling you that access to this data is restricted by the WAF (Web Application Firewall). This software ensures that no data is...

Hi I suppose you would want to keep all of your data? To achieve this you would need to take a full DMA backup and then register the system again with a different identity towards dataminer.services....

Hi Anizan Ali I would love to give you a full answer, but data security is a very broad topic and is embedded in all aspects of our DataMiner software. Know that we take security (on any level) very...

Hi Thijs, you are able to call your user defined API through dataminer.services. To do this you just need to replace the local hostname of your DataMiner agent, with the hostname provided by dataminer.services...

Hi Jordy At the moment we are working to extend the Catalog with different types of artifacts. For now you can only find connectors on there, but in the future we want to support Dashboards, Visios, Custom...

Hi to start you need to be able to configure the target system as your active system, which you can only do when you have been added to that DMS in the Cloud. Next to this the user needs to link his...

Hi Wale renewing the Cloud Session requires the Owner role. Please make sure your role is set to owner in the Admin app. You can find more information on Cloud Service roles here in the docs. I hope...

Hi Robin looking at the code example and the comments that are provided it seems like a lot of tye arguments are optional. Default behavior if you leave them empty would be to leave them unchanged. The...

This is not possible at the moment but this information will be made available in the future. We do save that information in the database.

Hi Jeroen for the authentication we are using the identity of the DataMiner system on dataminer.services. All communication between the DMA and the STaaS endpoints is already encrypted through SSL since...

Hi Ruben All users between the agents within the Cluster are synced so once the users link their DCP account with their DataMiner user it should not matter which node is selected later down the line....

Hi Ryan this is expected for that IP since it does not host anything yet, you can ignore that. To debug the issue have a look at %programdata%/Skyline Communications/DataMiner CloudGateway/Logs and %programdata%/Skyline...

Hi Ian can you take a look at the log files in "C:\ProgramData\Skyline Communications\DataMiner CloudGateway\Logs". This could tell us if the connection is stable.

Hi Richard at the moment this is not possible. Does this mean you would only want an "Admin" to be able to see the different users with their links? Feel free to open up a feature suggestion for this...

Hi Rahat Indeed we take security very seriously and therefore we can assure you that the connection you setup between the dataminer.services platform and your DMS is secure. If you want to read a bit...

Hi First a quick question: has your system been down for a long period of time? If so you will need to renew your dataminer.services session as explained here in the docs. What could also be happening...

Hi Alberto thank you for your request. There is a technical reason why we do this. The dashboards app requires an extra license which we cannot detect yet in the Cloud. Therefore we chose not to show...

Hi Dominique at the moment we do not have this feature yet. Would it also be helpful to be able to see "last accessed time" on the dashboard or in the outgoing shares overview?

Hi Miguel I think we have two different use cases here in your post: User wants to upload a custom package he developed and the code is present in a private GitHub repository User wants to...

Hi Ladan as a first step you could go to the Task Manager and see if you can detect any services that are stopped in there. Look for services starting with "DataMiner". If so, try to start them again...

Hi Wale we have not tested this but this should work in theory. There are some side notes to be made: we would advise you to assign a domain to the virtual IP of each pair and use that to generate...

Hi Thomas I usually use the OpenSSL tool. There are various guides online that can help you to get a self-signed certificate. I found this website listing several options (including OpenSSL). If you...

Hi Thijs We have found the root cause of this issue. We have some rules in place that do automatic HTTP to HTTPS redirection. This works well for normal requests using the browser, but has some side effects...

Hi Shared dashboards are always accessible from the internet but you can put an expiration on the dashboard to protect yourselves. Furthermore we have put an extra security measure in place for Shared...

There could be a solution for your problem with the upcoming feature called "User Definable APIs". This will allow you to set up an authenticated endpoint on your DataMiner system and expose the data you...

Hi Tim your best option would be to contact sales and sync with them on how to get a trial-license for that specific driver.

Hi Ben at the moment your organization can only be linked to one Teams tenant. If you would link it to another one this would break the original link. If there is a good use case to link it to multiple...

Hi For some reason, the files were removed from the repository so they cannot be found to be downloaded anymore. Normally this should also remove the catalog entry but this has not happened. We will look...

Hi Joachim thank you for bringing this to our attention, I was not aware of this policy at Google. This is indeed something we could consider although note that priority for this would be very low. Wkr

Hi Mieke First of all, for this version, no soft launch options are necessary anymore as you can see in the docs that you mentioned. Has the system you are working on been connected recently to the DataMiner...

Hi Thomas we have a known issue in the caching mechanism of the web API's. Sometimes the cloud connection state is not correctly refreshed which leads the web apps to believe that the system is not connected...

Hi Bruno Receiving notifications from DataMiner within Teams is not yet supported but is certainly on the RoadMap for the Teams Bot. Can I ask you how you would expect to be able to send these events...

Hi Simon, after looking into the error I found that the problem was that your DCP account was not yet linked to a DataMiner user on your DMS. Currently, you have two ways to accomplish this: Share...

If you want to switch between different versions by using configs, you can certainly keep your cloud connection going. Note that depending on the DataMiner version that you are running you might need to...

Hi Jens, at the moment you can only view the shares you have access to by going to https://shares.dataminer.services. We have no overview for all the shares on a system. One way you could see all the...

Hi We have located the issue. The problem is that the installation for version 1.7.0 does not correctly add the specified DLL. To resolve the issue you will need to manually install an older version...

Hi You should not lose any data as long as you do not touch the database. If you deleted an element and the backup restore makes it so the element is restored, you might lose some element data like username...

Hi Thibault all data types are currently supported. You can find the current limitations in the docs (Storage as a Service (STaaS) | DataMiner Docs).

Hi direct migration from MYSQL to STaaS is not supported yet. Migrating to Cassandra first is indeed a possibility in the meantime.

Hi Motoki to get started be sure to take a quick look at the docs. We have a lot of documentation that will allow you to get started. I see you are looking to create an element, you can find the steps...

Hi Daniel There is no built-in option yet to generate a report in landscape mode, unfortunately. The closest you can get to this is by changing the Paper format to custom (can be found at the bottom...

Hi Thank you for your inquiry on dataminer.services (I suppose you are asking about our Cloud Platform). I can point you to some helpful resources if you want to get an introduction into how it works...

Purely from a security standpoint I would advise not to use the first action you linked. You are sharing full credentials to your smtp server (I do not know which one you will use but I assume an internal...

Hi Thijs You will indeed not find the appsettings.custom.json since this is a file you can use to customize the settings of the CloudGateway. If you have a Cloudgateway with version 2.10.0 or higher...

Hi Trial connectors stay available forever. Note that you are not allowed to run these on production systems, they are only available to test on staging or dev systems. More information can be found...

Hi I believe the Swarming functionality is what you are looking for. This will enable you to swarm elements from one DataMiner agent to another. The automation to detect spare capacity will be something...

Hi Depending on the type of database you are using (Cassandra Cluster vs Separate Cassandra) there are some tools and documentation available. General information on backing up an agent: Backing up a...

I do not have full knowledge of your setup, but it seems to me that DataMiner will be able to reconnect with the NAS DB backup as soon as it has restored its connectivity with that VLAN.

This feature has been released. We are working to get the Docs and cloud changelog update. I will post a link to the docs once they have been updated. Note that there still a limitation, if you have SAML...

Hi Ruben The ConfigureFirewall.bat is apparently only run by the installer and not on any upgrade. We will change the way the rules are being set on the firewall. In the future, the DxMs will be responsible...

Hi the way logs are offloaded depends on the config that is set for the Log Collector Tool locally. This can be configured if you want. More info can be found here. The SupportAssistant DxM will also...

Hi Dominique do note that for the MS Teams integration we have a good solution already: ChatOps integrations. With this feature you can create teams, channels, add/remove members, send notifications......

Hi Miguel there is no way to remove this confirmation. This was added as security step to ensure the correct commands are being ran by the correct persons. Note that you will have this confirmation even...

Hi this is the case because we want to be able to validate their identity on the dataminer.services platform before we allow them to gain access to your system. You can ask your users to link their accounts...

Just to give the full answer. As mentioned by Simon the DataMiner user rights shown by Alberto are only needed to update existing connectors through DCP, it does not apply for deploying new connectors...

Hi Evan what do you mean when you say "passing from the user to a Dataminer's VM". Are you talking about a user that is using Cube to interface with the system? Wkr

Hi Bruno the answer depends on the architecture of your DataMiner System and which agents are being used to connect the system to the cloud. Failover pair hosts Cloud Connection:  If the primary...

Hi Wale To secure the connection between the Client (here that would be the Cloud Connected DataMiner System) and the DataMiner Cloud Platform we make use of wss and https communication which are both...

Hi Jamie we advise using the latest cloud pack version when connecting a system to the cloud. You can find the guide in the docs. Wkr

Hi Alberto There is already a similar question that has been answered. https://community.dataminer.services/question/transition-from-legacy-reporter-dashboards-to-new-dataminer-dashboards-app/?hilite=migrate+dashboard...

This might not be the right answer for your use case but maybe Live Sharing can help you here.

After looking at the logging from the CloudGateway (%programdata%/Skyline Communications/DataMiner CloudGateway/Logs) we found that the connection to the cloud was not setting up correctly. Restarting...

Hi Jens, If you have access to the DMS and have enough permissions to access the specified dashboard you could manage the share and remove yourself from the list of email addresses. You can do this by...

Hello Jans I looked in the driver catalog (https://catalog.dataminer.services/?q=haivisio) and found a couple of drivers for Haivision devices. You can have a look there if you find any that would help...

Commercial & deploy models summary | DataMiner Docs Here it says that all charges are being calculated on the monthly usage of services, so I would assume it is a monthly count for those 2000 runs.

Hi Miguel Would it be possible to log out and log in? This error can sometimes happen when your session is no longer valid which results in some calls that fail. If this does not help feel free to contact...

Hi It will not be possible to give editing rights and without these rights, you can not see how the dashboard was created. Do you have a specific dashboard you have some questions about or some specific...

Hi Rahat I think your best option is to take this up with our tech support team. Feel free to send them an email at techsupport@skyline.be. They will get in touch with you and tell you if you would...

Hi This is not supported yet but I can see the value of adding support for sharing dashboards with restricted access. I will add this to our features list and discuss internally. Thank you for the great...

Hi Alexander at the moment you will indeed need to remove the Cloud Pack installation manually. If you leave the installation it will not impact the server in any way. Since there is no DataMiner agent...

Hi Pramod This error shows up on https://dataminer.services when you are not a member of an organization. What you can do is connect a system to the cloud or ask someone to add you to an organization....

Hi Michiel this is possible but will require a manual step to copy over you cloud tokens to the new machine. Let us know if you would like more information about this.

Hi Leander can you click on the errored deployment in the overview page to see what step lists an error? You can click on the step to see more detials. If you want to check if the installation was successful...

Hi Now we just apply the default TTL at the moment but this is not configurable by the users. The only exception for this is Real Time trending where the TTL of Cube will be taken into account for the...

Hi Ciprian you can see more information on the deployments in the Admin app as described in the docs. Could you let me know if you can find an error in there? You can also always take a look at the logging...

As Nutanix supports Windows based VMs it should be possible to run DataMiner on this platform. Note that we have not validated this, I am merely giving you this answer based on the information found on...