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Stacey Van Colen

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First name Stacey
Last name Van Colen
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Principal Solution Architect

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Hi Srikanth, You are using the correct Shape Data, so no issues there. Could you increase the size of your shape in Visio? Maybe your shape is too small and cannot fit the extra information, which slides...

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11 Votes Selected

Hi Jonathan, When configuring a Redundancy Group, you can choose which redundancy mode you will have: DataMiner will not intervene in the switching: the device does the switching itself, and we just...

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9 Votes Selected

Hi Stefan, To my knowledge there is no way to achieve this in the Alarm Template itself. What you could do is create a correlation rule to get to your desired use-case: Alarm Filter: Filter on the...

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8 Votes Selected

Hi Ashwini, To Restore a DMA using the DataMiner Taskbar Utility, you can run the following steps: Make sure the DMA is prepared for the restoration. See Preparing the destination server for a DMA...

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8 Votes Selected

Hi Joachim, Here you can find an overview of all the user permissions: https://docs.dataminer.services/user-guide/Advanced_Functionality/Security/DataMiner_user_permissions.html The setting that you...

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8 Votes

Hello Nur, ISSUE 1: When you have a timeout alarm in the alarm console, it will add a comment with the IP:PORT of the interface that went into timeout. This is default behavior for a timeout alarm. ISSUE...

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7 Votes Selected

Hi Pedro, I don't believe the is a way to have the "Trending" Module opened with a predefined Saved Trend group. What you alternatively can do is to create a Custom View, on which you place a Visio....

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7 Votes Selected

Hi Jamie, In the Client Test tool, you can go to: Advanced>App>DataMiner Object Model... There you should get an overview the different DOM modules you have. If you then select a particular...

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7 Votes Selected

Hi Bruno, You could look into using teaming for your NICs. NIC Teaming allows you to group between one and 32 physical Ethernet network adapters into one or more software-based virtual network adapters....

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7 Votes Selected

Hi Nathan, Changing any items under the Agents>System>System Info Name will not have any impact in your system. Usually this information is used when you generate reports. So you can go ahead with...

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6 Votes Selected

Hi Aditiben, If you want to wait for 1 minute in a script, this can easily be achieved with the following line of code: engine.Sleep(60000)        More info on engine.Sleep is here: https://docs.dataminer.services/develop/api/types/Skyline.DataMiner.Automation.Engine.Sleep.html...

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When including internet access in an IPVPN line, it is essential to ensure that the IPVPN data remains protected from unauthorized access or interception. The suitable equipment that can be used to protect...

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6 Votes Selected

Hi Miguel, You can find an overview of all the soft-launch options here: https://docs.dataminer.services/user-guide/Reference/Soft-launch_options/Overview_of_Soft_Launch_Options.html I would recommend...

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6 Votes Selected

Hi Jonathan, We have a protocol default Visual Overview for the Cisco Manager driver. But this one does not seem to cover the overview you are looking for. However the beauty of using Visual Overviews...

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6 Votes Selected

Hi Nur, Most likely this wrong calculation will be due to compressed files which windows is somehow reading as the full uncompressed size, instead of the compressed size. I found a user posting a similar...

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5 Votes Selected

Hi Cyrus, to my knowledge it is currently not feasible to setup a DMA Failover Pair without the use of a virtual IP. In the case of different physical location what typically is done for a Failover setup,...

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Hi Richard, Having the agents from a same pair in different locations, doesn't prevent you from sharing a VIP between them. You can setup a 'Stretched VLAN'. A stretched VLAN is a network configuration...

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4 Votes Selected

Hi Ashwiny, For the moment I don't believe there is an option to redefine the default message,  when your query filter does not return any data. But when providing a good title on the Table is should...

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4 Votes

Could the NOC Operator check if the Windows Media Player function is enabled? You can find this by going to "Programs and Features" > "Turn Windows features on or off". Then you should get to a popup...

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4 Votes

Hello Dominik, Normally the Elemental Live should be used if you want to control Elemental Encoders directly. The Elemental Conductor is: AWS Elemental Conductor is an on-premises management system...

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4 Votes Selected

Hi Jeyaram, The majority of data in your logging folder seems to be from the MiniDump folder. These minidumps get created when DataMiner has a Run Time Error, they containing a zip of the log files at...

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4 Votes Selected

Hi André, The following script should allow you to get the state of the view. You only need to provide the viewID, and then you'll get an information event with the State of the view. namespace getviewstate_1...

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3 Votes Selected

Hi Yuki, On the Driver catalog you are able to search for the available drivers, and there you should also find the help file. In the help there should be a section on 'Installation and Configuration'....

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3 Votes

Hello Bing, We've checked the driver and there is no reference in there to Boto3. So Boto3 is not being leveraged inside of the Amazon AWS CloudWatch driver. But as stated by you, it is using the Amazon...

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3 Votes Selected

Hi Bernard, You should be able to change the colors of your own windows machine. Then Cube will also take these settings into account. To turn on the colorblind filter modes in Windows 10: Go to Settings...

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3 Votes

Hi Jason, You can add a property to a node on your Service Definition: "Created Booking Action" In there you'll need to place a Json Value: e.g. {"Script":"Script:UpdateJob||BookingId=[RESERVATIONID]"}...

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2 Votes

Hi Yuki, We can see in the response that you get errorCode:12. This indicates the following: AutomationActionError: An error occurred while trying to execute an Automation script action. The full list...

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Hi Daniel, Could you check in your service Template if you there also deleted the property assignment in the 'Generated Service' tab? If in the Service Template you give a value to a property, and the...

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2 Votes Selected

All the drivers which are available can be searched on  https://catalog.dataminer.services/ . When selecting a specific driver there, you will find more information about that specific driver. In many...

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2 Votes Selected

Hi, I've setup a proxy server before, to enable the DataMiner Agent to be able to reach the public internet. For doing this, all what is needed is to add the proxy server to your Windows Server. Here...

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2 Votes Selected

Hi Jason, As a workaround for the issue I would suggest to send an SLNetMessage as followed: Hope this helps! Kind regards,

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1 Vote Selected

Hi David, To send an Alarm Report you can do the following: Go to System Center>Users/Groups Select the user you want the Email to be sent to (make sure they have a email address configured in...

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1 Vote Selected

Hi Jef, To achieve this you can do the following: Create Element for the Main Server with the Physical IP of that machine, Create Element for the Failover Server with the Physical IP of that machine....

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1 Vote Selected

Hi Stefan, Yes, it is possible to query the Cisco SD-WAN vManage over the vManage API. Cisco SD-WAN vManage provides a REST API that can be used to programmatically interact with the vManage system. This...

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1 Vote Selected

Hi Dojo, I have found the following information regarding the migration of the general database to a DMS Cassandra Cluster: https://docs.dataminer.services/user-guide/Advanced_Functionality/Databases/Supported_System_Data_Storage_Architectures/Migrating_the_general_database_to_a_DMS_Cassandra_cluster.html?tabs=tabid-2...

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1 Vote Selected

Hi Mateusz, To get the RootID and Severity, you can use the following code. You only need to supply the GetAlarmDetailsMessage with the DataMinerID and AlarmID. GetAlarmDetailsMessage message = new GetAlarmDetailsMessage(iDmaID,...

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1 Vote

Hello Jeff, My understanding was that the elements will get started in the alphabetical order from the "C:\Skyline DataMiner\Elements" folder. But Wouter pointed out that this is not the case, and that...

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Hi Elvio, One way you could achieve this is by creating a visio on top of your service, and in that Visio you would make use of the Shape data: 'Component' and Value: 'Trending'. Your Service would contain...

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Hello Thomas, The fail on the authentication Status will appear if the RTM API Connect response was unsuccessful. Have you already consulted the driver help page on the slack messaging driver? https://catalog.dataminer.services/result/driver/5770...

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1 Vote Selected

The submitter of the question, resolved his issue as followed: Restarting the DMA fixed the issue.

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1 Vote Selected

Solution to this question was provided in another post: Make sure you have checked that Windows firewall is not blocking external traffic on that port. You can do so by adding an inbound rule on the UDP...

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1 Vote Selected

On elastic.co i found the following blog: https://www.elastic.co/blog/how-many-shards-should-i-have-in-my-elasticsearch-cluster There they mention the following: The number of shards you can hold on...

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0 Votes Selected

Hi Gerwin, When looking through the documentation for the Methods of the V1 API, I did not find any way to retrieve the "Saved Alarm Filters". An overview of the methods can be found here: https://docs.dataminer.services/develop/webservices/WS_v1/WS_Methods_v1/WS_Methods_v1_overview.html...

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0 Votes Selected

A generic connector was created to link with the ticketing Gateway: https://catalog.dataminer.services/result/driver/7044 This connector allowed us to perform the action which was required.

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0 Votes Selected

In the documentation we now find the answer to the question: https://docs.dataminer.services/user-guide/Advanced_Modules/Mobile_Gateway/Command_reference.html We need to send it as: GETX:ElementName:ParameterName|TableIndex...

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