We have a number of dynamic visual displays on Dataminer that display as 'loading' at the bottom of the screen even though all of the expected information is being displayed. (this does not happen on all displays). The message can be cleared by clicking on the 'x' to the right of the loading message at the bottom of the screen, however is there another way to automatically clear the 'loading' message?
Hi Paul,
The loading message is shown whenever the Visual Overview is requesting values from the server. It remains visible until all values have been retrieved.
There are circumstances where a value may or may not exist. For this case, we advise you to tweak the configuration (and to turn off the loading for this specific shape/page).
In any other case, we advise you to investigate why the loading is still shown. You can click the cross of the loading indication and it will write the name and ID of the shapes that are still loading in the debug logging of the client. This should lead you to the shape that is requesting the (unavailable) data. The name of the element, view or service linked to that shape will be mentioned together with the ID.
Hi Paul,
This loading message means that Cube is trying to load some value that is configured in a shape from your Visio file. Perhaps it doesn't exists and it keeps showing loading.
There's no way to generally disable this loading message but you can add a Shape Data to your shape to disable its loading, therefore this 'loading' message won't show up again - but you will need to know which shape is causing this endless loading.
You can find further details about this shape data in our DataMiner Docs.
Hi Paul, that shouldn’t be the case. Only when a reference is made to an object that doesn’t exist.
Which DM version are you running?
Hi Paul,
You can disable the loading message in the settings window
Instead of globally turning off the loading, I suggest to see why it’s still shown. Typically there is a configuration issue that is at the root cause of the loading indication. Removing this configuration issue can often improve the performance as well.
Hi Bruno, we are often seeing the ‘loading’ message at the bottom of Dataminer’s visual page when a Visio display shape contains a wildcard (*) value that itself is constantly updating (for example: % memory usage and other metrics, or selected input number on a particular device). Would Dataminer’s continuous ‘loading’ message be expected in Dataminer’s visual display when it contains text values that are themselves continuously updating?