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Unexpected Exception [Exception from HRESULT: 0x8004028A]: The client is unknown.

Solved1.54K views24th November 20200x8004028A client unknown
4
Jaime Leal [SLC] [DevOps Advocate]608 11th November 2020 0 Comments

I've been receiving this kind of notice alarms (nothing critical) but would be good to know why the system is generating them, could be an issue with the users?

I already tried to sync the security file on all the DMAs in the cluster but the alarms still showing.

This is the complete alarm:

Unexpected Exception [Exception from HRESULT: 0x8004028A]: The client is unknown.
(Element Subscription) (
Server stack trace:
at Interop.SLDataMiner.IDataMiner.NotifyDataMiner(String bstrUser, Int32 iType, Object varValue, Object varValue2, Object& pvarReturnValue)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Interop.SLDataMiner.IDataMiner.NotifyDataMiner(String bstrUser, Int32 iType, Object varValue, Object varValue2, Object& pvarReturnValue)
at Skyline.DataMiner.Net.DataMiner.SubscribeOnSLDataMinerElementInner(SubscribeInfo info))

Any idea on how to tackle this issue?

Jaime Leal [SLC] [DevOps Advocate] Selected answer as best 24th November 2020

1 Answer

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6
Jan Vanhove [SLC] [DevOps Member]1.16K Posted 12th November 2020 1 Comment

Hi Jaime, this error typically means the user session-id that came in with a call has been removed or is not yet available on the DataMiner node.  More information could probably be found in the SLNet logs around that time.

Jaime Leal [SLC] [DevOps Advocate] Selected answer as best 24th November 2020
Jaime Leal [SLC] [DevOps Advocate] commented 13th November 2020

Hey Jan
Thanks for your answer, I’ll check in the user system to identify in the SLNet log something odd around the time of the notice alarm, so if I understood correctly should be something related to a missing user right?

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