Error while deploying application package

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2 Comments

Hi, I tried to deploy an application package
Nevion Video iPath 1.0.1-CU2 • Package
but get an error from DeployToDma - looks like an issue related to unzip the package :

{
  "errorMessage": "Unexpected exception occurred",
  "exceptionMessage": "StatusCode: UnknownError, DebugMessage: A unknown exception occurred in CoreGateway: The file C:\\Skyline DataMiner\\AppPackages\\Uploads\\Nevion Video iPath_v1.0.1-CU2_673439755f594f66965ff745aca8aba0\\Nevion Video iPath.dmapp could not be unzipped.",
  "stackTrace": "   at ArtifactDeployer.Services.CoreGateWayResponseHandler.Implementations.CoreGateWayResponseHandler.Handle[TReq,TResp](ICoreGatewayRequestExecutor coreGatewayRequestExecutor, TReq request, MessageParser`1 responseParser, String topicId)\r\n   at ArtifactDeployer.Deployer.Implementations.AppPackageDeployer.Deploy(String deploymentId, EventingInfo eventingInfo, ArtifactInfo info, String artifactLocation, DeployContext context)\r\n   at ArtifactDeployer.Handler.Implementations.DeploymentHandlerEventingDecorator.<>c__DisplayClass7_0.<<DeployArtifactAsync>b__0>d.MoveNext()\r\n--- End of stack trace from previous location ---\r\n   at ArtifactDeployer.Handler.Implementations.DeploymentHandlerEventingDecorator.CaptureExceptionAsync(ContextType contextType, Func`1 action)"
}

Any idea what is going wrong / how to resolve?
Steven Soenens [SLC] [DevOps Member] Posted new comment 12th July 2023
Ive Herreman [SLC] [DevOps Enabler] commented

Hi Steven,

Can you see any errors in the information events of the destination dataminer?
Steven Soenens [SLC] [DevOps Member] commented

Hi Ive, no I do not see any info msgs except cloud login / logout which is normal

1 Answer

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82 1 Comment

The package itself appears to be OK, I can install it properly on my DMA.

Can you verify the state of the DMA itself, no RTE etc. in the log files?

Is there enough free disk space ?

Can you obtain the DXM logfiles from c:\ProgramData\Skyline Communications or via remote log collection?

In case it was a one-of , you could retry the deployment.

Steven Soenens [SLC] [DevOps Member] Posted new comment 12th July 2023
Steven Soenens [SLC] [DevOps Member] commented

Thanks Koen. Let me try to give some answers :
* Disk : I notice 54GB free space. I need to assume this is ok, since the catalog does not tell me how much space I need. So cannot answer that question. Don’t see a peak in disk utilization trend though
* I thought SLC can automatically collect the log files now ? This machine is ZiineDev. In any case, I found a log file SLCcaGateway_355 (not sure if this is the right one), but see no errors there. In fact, I tried again today to install the package, and the log file contains no records of today :

[2023-07-09 18:52:25.807 INF]Done refreshing the DMS secret…[SLCcaGatewayService.Services.HostedServices.RefreshDmsSpCredentialsHostedService]
[2023-07-09 18:52:25.807 INF]Updated the DMS secret refresh timestamp because of expiration change. Next refresh: “2023-07-12T11:03:51.4381761+00:00” (expire “2023-07-16T16:52:25.4100000+00:00”)[SLCcaGatewayService.Services.HostedServices.RefreshDmsSpCredentialsHostedService]
[2023-07-11 08:15:26.008 INF]Refreshing the DMS tokens…[SLCcaGatewayService.Services.HostedServices.RefreshDmsTokenHostedService]
[2023-07-11 08:15:26.117 INF]Done refreshing the DMS tokens…[SLCcaGatewayService.Services.HostedServices.RefreshDmsTokenHostedService]
[2023-07-11 08:15:26.117 INF]Updated the DMS secret refresh timestamp because of access token change. Next refresh: “2023-07-14T02:57:26.9574712+00:00” (expire “2023-07-16T16:52:25.4100000+00:00”)[SLCcaGatewayService.Services.HostedServices.RefreshDmsSpCredentialsHostedService]
[2023-07-11 08:15:26.118 INF]Updating DMS refresh token timer because of expiration change 4.08:40:39.1983549 (expire 18/07/2023 6:15:26 +00:00)[SLCcaGatewayService.Services.HostedServices.RefreshDmsTokenHostedService]
[2023-07-11 09:58:21.718 INF]Connection no longer valid. Trying to reconnect to “wss://tunnel.dataminer.services/ws/ccaconn”[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.TunnelConnection]
[2023-07-11 09:58:21.805 INF]WebSocket connect accepted by CcaTunnel. Setting up binding…[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.TunnelConnection]
[2023-07-11 09:58:21.805 INF]Forwarding all tunnel traffic to 127.0.0.1:51058[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.WsToTcpLocalBehavior]
[2023-07-11 09:58:21.805 INF]A message to notify the Tunnel about the Dma State “Online” was sent.[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.TunnelConnection]

Remark that the issue is consistent : every attempt to install the package is failing. So it is not a one-off

Thx