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DataMiner CloudGateway module returned an error

Solved1.46K views30th September 2022CloudGateway live dashboard sharing
1
Miguel Barquet [SLC] [DevOps Enabler]1.62K 29th September 2022 1 Comment

I am trying to share a dashboard with customer and I get the following error.

Any suggestions?

Miguel Barquet [SLC] [DevOps Enabler] Selected answer as best 30th September 2022
Jens Vandewalle [SLC] [DevOps Enabler] commented 30th September 2022

Hi Miguel, do you find something in the log files? c:ProgramDataSkyline CommunicationsDataMiner CloudGatewayLogs

2 Answers

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Baptiste Pattyn [SLC] [DevOps Advocate]5.70K Posted 30th September 2022 1 Comment

Hi Miguel

I had a look at the logging of your system and could see that the connection towards the cloud was dropped. You can clearly see this in the logging because it shows it with the following text:

[2022-09-30 08:22:09.514 ERR]Unable to connect to the TunnelService.[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.TunnelConnection] System.Threading.Tasks.TaskCanceledException: The operation was canceled.
at System.Net.Http.ConnectHelper.ConnectAsync(Func`3 callback, DnsEndPoint endPoint, HttpRequestMessage requestMessage, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.GetHttpConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.SendWithRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.WebSockets.WebSocketHandle.ConnectAsync(Uri uri, CancellationToken cancellationToken, ClientWebSocketOptions options)
at SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.TunnelConnection.TryConnectIfNeededAsync()
[2022-09-30 08:22:16.857 INF]Connection no longer valid. Trying to reconnect to "wss://tunnel.dataminer.services/ws/ccaconn"[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.TunnelConnection]

You can also see that the system reconnected itself after a while.

[2022-09-30 08:22:16.901 INF]WebSocket connect accepted by CcaTunnel. Setting up binding...[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.TunnelConnection] [2022-09-30 08:22:16.902 INF]Forwarding all tunnel traffic to 127.0.0.1:58922[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.WsToTcpLocalBehavior] [2022-09-30 08:28:14.834 INF]Dma State change from "Offline" to "Online" was detected.[SLCcaGatewayService.Services.GeneralServices.Impl.DmaStateManager] [2022-09-30 08:28:14.834 INF]A message to notify the Tunnel about the Dma State "Online" was sent.[SLCcaGatewayService.Services.TunnelService.TunnelConnection.Impl.TunnelConnection]
Miguel Barquet [SLC] [DevOps Enabler] Posted new comment 30th September 2022
Miguel Barquet [SLC] [DevOps Enabler] commented 30th September 2022

Thank you Baptiste. I can confirm I am now able to share the dashboards.

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