Any TroubleTicket Low Code App or Custom App available in the Catalog anytime soon?

Solved667 viewslow code apps Trouble Ticket
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Dear DOJO,

Recently during one of Tech Days in Mexico a customer ( DM DEVOPS ) wanted to know if there is any TroubleTicket Template Low Code App that he can tweak a little and integrate with his DM System – he wants a very basic Trouble Ticketing Functionality ( Open, Close Tickets and Reports ). Customer mentioned our legacy Trouble Ticket App, if this is still available for active DM Customers to play with.

Thanks!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th June 2024

1 Answer

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Hi Luiz, we have an Incident Manager low-code app available, which you can explore on Ziine. This app replaces the legacy Ticketing since this is end of development. I would propose to walk through this app with the user and see if this would meet the expectations?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th June 2024
Steve Purcell [SLC] [DevOps Advocate] commented

Hi Jordy, does this app allow integration to Cube Alarm Console so a ticket can be created and linked to Alarms?
Jordy Bekaert [SLC] [DevOps Enabler] commented

With the latest info I have, it would be possible via interactive automation to feed alarm info into DOM. As far as I know however, this has not been put into practice yet.