DataMiner Professional Service Credits
Agility and adaptability are at the core of DataMiner. Skyline applies the same principles to its professional services: maximum agility with value and budget control in mind.
Often, procurement and engineering teams need to define budgets for professional services before they know exactly which activities or services will be needed. They also do not know the potential service scope changes that may occur along the way. This results in purchases of services that may never be used while others may be missing, and that in turn results in Change Orders, additional SOWs, or the canceling and reissuing of orders. All this consumes time and effort from sourcing and administration teams.
Instead of buying a certain number of certificates or engineering hours, our users can order a single product – Skyline Professional Services Credits – which can be used freely towards any of Skyline’s professional services, when you need them and matching your priorities.
| credits | unit | |
|---|---|---|
| Engineering services | ||
| integration | 4 | per hour, per person |
| consultancy | 5 | per hour, per person |
| Certifications | ||
| associate certificate | 4 | per certificate |
| operator certificate | 16 | per certificate |
| admin certificate | 36 | per certificate |
| visual overview | 6 | per certificate |
| automation certificate | 24 | per certificate |
| Outside business hours | ||
| last-minute (with OBH subscription) | 8 | per hour |
| planned intervention (with OBH subscription) | 6 | per hour |
| last-minute (w/o OBH subscription) | 16 | per hour |
| planned intervention (w/o OBH subscription) | 12 | per hour |
| Travel - transport costs | ||
| zone 1 * | 13 | per person, per visit |
| zone 2 ** | 30 | per person, per visit |
| zone 3 *** | 50 | per person, per visit |
| Travel - onsite expenses | ||
| daily expense costs | 12 | per day, per person |
| idle days **** | 10 | per day, per person |
* Zone 1: Europe Central (Limited to Belgium, France, Germany, Luxembourg, Netherlands)
** Zone 2: Americas and Europe (excluding Belgium, France, Germany, Luxembourg, Netherlands)
*** Zone 3: Africa, Asia Pacific, and Middle East regions
**** Additional credits apply on top of the daily expense costs, based on the number of idle days involved in the visit i.e. days spent on traveling or weekend onsite.