The are a range of innovative services that augment your private DataMiner System, whether it is running in the cloud or on-premises. These services provide integrations with online services (such as Microsoft Teams), tools to effectively collaborate with anyone in- or outside of your organization, interaction & exchange with a vibrant community of your industry peers, and much more.

For systems with Perpetual-use licenses, these services are bundled into five tiers that users can subscribe to. Each tier contains a set of functionalities and capacities from the different services. A tier subscription comes with a monthly fee, except for the Essential tier, which is available for free to systems with an active support plan. For the other tiers, the subscription fee can be paid on either a yearly or a monthly basis.

Essential Lite Plus Premium Enterprise
access to online community
access to connector catalog
access to collaboration platform
microsoft teams chatbot
microsoft teams alarms/notifications 1 -
full access to online training content
operator certification voucher - - 1 2 2
administrator certification voucher - - - - 2
access typical usage trial occasional
once every business day
several times every business day
full business day once per week
# concurrent shares 3 10 25 100 unlimited
# unique recipients 5 20 50 200 unlimited
# sessions/month 50 400 2500 15000 unlimited
total data consumption limit 1GB 2GB 10GB 50GB 100GB


[2]Only applicable with the yearly subscription.

[3]Hosted on a secure and reliable Microsoft Azure platform.

[4]Limits per month.

Typical usage: Indication of level of usage that is possible within the limits of this tier.

Concurrent shares: Maximum number of shares that can be active at a given point in time. A share is active from the moment it is created until it is deleted. For example, if you use the Essential tier, and you already have three active shares, you will need to stop one of these in order to be able to start a new share.

Unique recipients: Number of unique email addresses to share with that can be specified across all shares. If two dashboards are shared with the same recipient, this counts as one unique recipient.

Session: A session is counted every time a recipient opens a share. Each session lasts 30 minutes at most. After every 30 minutes that a share remains open, a new session is counted.

Data consumption: The sum of bytes transferred to and from the DataMiner Cloud Platform.

Pre-requisite: active SLA