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  • >> Go to dataminer.services

Element didn’t come back up after timeout.

Solved1.21K views11th July 2023element_timeout timeout
2
Jaime Leal [SLC] [DevOps Advocate]608 31st January 2022 2 Comments

Hi Community
I have a question regarding a curious issue, we notice an element of Casa Systems CMTS went to timeout but didn't come back after the SNMP connection was reestablished, this was confirmed by running an SNMP manual query to the device and receiving the expected reply.

To get the element back to production it was needed to duplicate the element in another DMA, the element restart didn't work in the original DMA.

Is there a way no know the reason for this?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Bruno Dias [SLC] [DevOps Member] commented 31st January 2022

Hi Jaime, can you share which driver version are you using?
Additionally, worth to mention the Catalog page from this driver with some tips on how to setup it correctly – https://catalog.dataminer.services/result/driver/2677

Jaime Leal [SLC] [DevOps Advocate] commented 31st January 2022

Hi Bruno
Thanks for your comments, I forgot to mention the driver version, the version is: 2.0.1.8. I checked the catalog but only mention something related to timeouts on a different range

1 Answer

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Marlies Vandenberghe [SLC] [DevOps Member]2.97K Posted 21st November 2022 0 Comments

I can think of 3 reasons why this can happen

-as mentioned in the catalog that some tables take quite a long time, i also noticed that in the 2 range QAction 14001 can take a while if the connection isn't great
This could cause a queue buildup of requests which overfloods the device/dataminer and therefor it couldn't set up the connection again

You can verify this with a wireshark + element log/Sniffer to know the difference in communication towards the device

A solution for this would be to make the driver less sensitive for these kind of things or to increase the timeout

-Some devices are suddenly using negative SNMP Request IDs, which is actually not supported/allowed for SNMP communication, this is a firmware issue, you can verify this as well in a wireshark that the Request IDs we send are positive numbers but we get the exact same Request ID back but as a negative value

-Another thing we have seen before is that some ports are blocked and that you by accident use a blocked port and the other external tool will automatically take another port.

I would only check the latter one if the first 2 aren't the root cause. Here you'll need to do an analysis if there is a difference between the specific port used by DataMiner and by the external tool

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
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