Dear Team,
I am unable to connect the DataMiner Cube. The licence is valid till 31st July 2023.
Service URL: https://lakshminsb-empower.on.dataminer.services
Host: cc7156b7-7a80-4304-b879-cbd8d057921c.on.dataminer.services
I am getting the below error:
Something went wrong: Cloud not retrieve versions from server cc7156b7-7a80-4304-b879-cbd8d057921c.on.dataminer.services
Last error: Web resource not found (404); http://cc7156b7-7a80-4304-b879-cbd8d057921c.on.dataminer.services/DataMinerCubeStandAlone/DataMinerCube.application
Regards,
Lakshmi B.
Sorry for the late response but the DataMiner agent should be reachable again. Feel free to let me know if you would have any more problems.
Dear,
The system should be accessible again.
I'm further investigating what the root cause was, but the automatic restart of the system got stuck.
I fixed this and did a DataMiner restart, the system is now up and running again.
I'll further check and keep an eye on the system.
Kind regards,
Thibault
Hi Lakshmi,
I believe it's best to contact Skyline's technical support team.
You can use the mail address below:
techsupport@skyline.be
Dear DataMiner,
I am unable to Login Again, looks the issue has been happening again.
Can you please help me to resolve this issue.
Regards,
Lakshmi B.
I believe you are getting that error because the VM on cloud which was hosting your DMA was probably torn down. Getting the VM back online should bring your DMA back up.
Hi Lakshmi
Someone is investigating your issue. We will give you an update as soon as we have more information.