Windows 11 PC in timeout

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I am trying to connect a Windows 11 PC with Microsoft Platform connector, and I did these steps on the catalog for config but no luck yet.

Configuration
The polling IP of the Microsoft server must be defined when the element is created.
WMI configuration

  1. To go to WMI Control Properties, go to Start > Run and enter wmimgmt.msc.
  2. Right-click WMI Control (Local) and select Properties.
  3. On the Security tab page, go to \\Root\CIMV2 and click the Security button.
  4. Add your local user to the list and give the user all rights.
  5. Apply all.

DCOM configuration

  1. Go to Start > Run and enter dcomcnfg.
  2. Select My Computer and click the Properties button.
  3. Go to the tab COM Security.
  4. Under Launch and Activation Permissions, choose Edit Limits.
  5. Add your local user and give the user the Local Launch, Remote Launch, and Remote Activation permissions.
  6. Apply all.

I have gotten this to work for another Windows 11 PC after following these steps and entering username/password in the security tab.

I have restarted the PC as well with no luck. In stream viewer this is the error i have recieved:

The RPC server is unavailable, I do not know what this is.

Matt Edwards Edited question 6th September 2023

1 Answer

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8.14K 7 Comments

Hi Matt,

The error 'The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)' means that the DMA is not able to reach the Windows 11 PC. Can you check if the "Windows Management Instrumentation (WMI-In)" rule is enabled in the firewall of the Windows 11 PC?

Hope it helps.

Miguel Obregon [SLC] [DevOps Enabler] Posted new comment 10th September 2023
Matt Edwards commented

Thanks Miguel, it looks like WMI is checked for private and public.
Miguel Obregon [SLC] [DevOps Enabler] commented

Hi Matt,
Could it be the case that you cannot reach the Windows 11 PC from the DMA because it is in a different network? A ping test will help you to check that you can reach the Windows PC 11 from the DMA.
Matt Edwards commented

This indeed looks like the case, I pinged the PC and the Request timed out.. does this PC need to be on the same network or is there another work around? Thanks Miguel
Miguel Obregon [SLC] [DevOps Enabler] commented

Hi Matt,
The Windows 11 PC doesn’t need to be necessarily in the same network but the DMA should be able to reach it so it can poll information.
You mentioned that you were successful on monitor another Windows 11 PC. What is the difference between these 2 PCs. Can you ping the other Windows 11 PC (the one that you are able to monitor) from the DMA?
Matt Edwards commented

Yes I can ping that PC which is why I assume that one works fine
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