The DataMiner Teams bot comes with a set of out-of-the-box commands that you can use to interact with your DataMiner System(s). However, these commands only scratch the surface of what is possible. By creating custom commands tailored to your exact needs, you can get maximum value from this functionality.
Do you have a use case in mind for the DataMiner chatbot, but unsure how to create the custom command? Let us know in the answers to this question what you would like to achieve and we'll implement the 5 highest voted commands for you!
I'd ask for "returnActiveAlarms" for cases when the chat is available but not the alarm console.
Perhaps a "returnConnectedUsers" could also help to coordinate during incidents
Yep, #WhosOnLine might be a very common thing to check when connecting to support incidents – haven’t been playing much with chatbot, but I’d love to get more exposure to the commands already available – is there any online version that can be accessed without necessarily integrating my system at the moment?
Hi Alberto, we have implemented your suggestion in the following repo: https://github.com/SkylineCommunications/SLC-AS-ChatOps-Users. It contains 2 distinct commands: getting an overview of the connected users and informing the connected users with a specific message.
That’s great news, Joey – looking forward to using this in our environment ^^
Hi Alberto, There is already a “Show Alarms” command available in the chatbot.
Though this one will show only the first 10 severe alarms as cards from the system.
Is your suggestion then more to visualize this as an overview of the facts/numbers? example: # Active alarms, #Critical, #errors, #Major, #Minor, #Warning, #Masked, etc. ?
Btw, I really like your idea about the “Return Connected Users” command. I think this could be a very simple but powerful use-case. Imagine with one command from your Teams app (could be from your mobile), you know immediately which operators/users are available on the DataMiner platform. If you need to ask something quickly, you directly know who to call or reach out to!