Visio file not Updated when edited in one machine.

Solved7.98K viewsconfiguration stencils Visio
2
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Hi everyone,

I have an issue with my machine (I think)...

I'm trying to modify a Visio assigned to a protocol; When I click the Edit in vision option in Dataminer Cube, edit anything on the File and save it, nothing happens. But if one of my colleagues does the same change in his machine, everything works!

I suspect that there is something wrong with the Visio configuration or Stencils on my machine. Could someone please let me know what do I need to check to have everything working?

I'm using Visio 2013 and the latest CU of Dataminer, BTW.

Thanks!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023

3 Answers

2
9.29K 0 Comments

Hi Arturo,

Are you running the latest Main or Feature release? In case of the latter one, it's possible that it might be related to functionality that has been added to overwrite a protocol visual on element level.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
2
8.85K 2 Comments

No idea if this could fix it, but can you check if you have a cache on your client machine and clear that one first and try again?  Should be C:\Users\...\Documents\DataMiner Working Folder\Visio (that's the default).

David Pernes [SLC] Posted new comment 12th August 2021
Arturo Lizcano [SLC] [DevOps Advocate] commented

Hi Ben, Thanks for your answer.
I checked the files and deleted all that I found in the working folders and even the ones in:

%APPDATA%SkylineDataMinerStencils

And I have the same behavior.
David Pernes [SLC] commented

Just to complement the provided information the Visio cache is present in the following folder:
C:Users..AppDataLocalSkylineDataMinerDataMinerCubeVisioCache
1
2.50K 0 Comments

Here are some things you can try to help us further:

  • Take a fresh start (you might have done this already, but just to be sure)
    Close Visio and DataMiner Cube, then first start DataMiner Cube, choose 'Edit in Visio' (this should start ms Visio and open the correct Visio file), then do a little change in your Visio File inside ms Visio and hit save. This 'Save' should reload the file in DataMiner Cube
  • Do you experience the same with Visio files assigned to Views?
  • Did you check the logging in DataMiner Cube (System Center/Logging)? Is there anything like 'Could not open in ms Visio xxx'
  • Did it ever work before on that pc?
  • Is this the initial Visio installation on that pc or did you recently upgrade? Did you try reinstalling ms Visio?
  • Did you recently upgrade/install other office applications?
Pieter Van Compernolle [SLC] [DevOps Enabler] Answered question 5th November 2020