Hi Dojo,
A DMA continuously makes unwanted http(s) requests to a single destination but we are not sure where in the server the calls are being made as the call is not made by any of our elements/services.
In the log file SLPortSplit.txt, I can see the request :
2022/11/08 16:04:28.323|SLPortSplit|8660|4976|CDataMiner::GetPortFactory|CRU|-1|https://api-<endpoint>:443 3
This only tells the SLPort ID is 3.
So far we tried:
- Stopping All the elements/services that send the request.
- Restarting the server multiple times.
But no luck so far. How can this be fixed ? TIA 🙂
Hi Arun,
I would advise you investigate what kind of remote device/system is being queried with API calls to that mentioned “single destination”.
Are you sure these requests are even coming from DataMiner at all?
There could be other software or tools running on the DM Server that cause this communication overhead. You could verify that If you check the communication while DataMiner is not running.
(example: on your next server updates or when you restart/upgrade your DMS, stop the DM first, then evaluate the traffic from that server and continue with the Windows updates or DM restart/upgrade.)
If the traffic is coming from DataMiner, which you suspect at the moment, You could also verify following modules:
- Element card Visuals: if there might be Visuals opened on the DM server Cube client that could have inline components linked to external API’s/pages that perform periodical API calls
- GQI/Automation Script: could it be that there are certain scripts getting triggered (scheduled or via correlation, etc) that also perform remote communication queries?
Please let us know if you are still blocked with this or once you found what was causing the unwanted requests please also share. Thanks