Question

Solved21 views2 hours agoCube Launcher Cube Login

1

Arunkrishna Shreeder [SLC] [DevOps Enabler]4.33K 5 hours ago 0 Comments

Hi Dojo,

I get this error when trying to access DMA6 in our DMS :

The Cube.zip file on DMA (CHT-006) is the correct file as is the versions txt file. Same as the other DMAs.

We can log onto other DMAs with the 2525.2542 launcher with no issues:

Any ideas as to what could cause this and how to resolve it ?

Arunkrishna Shreeder [SLC] [DevOps Enabler] Selected answer as best 2 hours ago

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score 3 · Answer 1 · 2026-06-30T06:18:00+00:00

It appears the shared MSI installation was performed on your client machine. As indicated in the docs, this type of installation cannot update automatically. The versions.txt + Cube.zip is only used by the normal (per-user) launcher version.

https://docs.dataminer.services/dataminer/Getting_started/The_DataMiner_User_Interface/DataMiner_Cube/Installing_DataMiner_Cube/DataMiner_Cube_deployment_methods.html

You can either install the missing 10.5.2525.2542 shared MSI version of Cube, or, switch to the normal launcher version by uninstalling all shared MSI versions of Cube.

Unable to access DMA06

1 Answer