During an upgrade in lab we noticed the following error in 1 of 2 DMAs in the DMS.
- What is the purpose of the application?
- What is the risk of it failing?
- how do we fix it?
- I tried running the exe manually but the pop-up window closes immediately.
- Log file doesn’t seem to showcase anything of value to troubleshoot the issue.
Current Dataminer Version=10.3.6.0-13026
Upgraded To=10.3.12.0-13575
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72.27.78.123|2023-12-27 16:23:45|step|Step 30/33: Execute 900 TakeBackupWeb\TakeBackupWeb.exe /src “C:\Skyline DataMiner\Applications” /src “C:\Skyline DataMiner\Dashboards” /r /keep 5
172.27.78.123|2023-12-27 16:23:45|information|Executing ‘C:\Skyline DataMiner\Tools\TakeBackupWeb\TakeBackupWeb.exe’ with params ‘/src “C:\Skyline DataMiner\Applications” /src “C:\Skyline DataMiner\Dashboards” /r /keep 5’ (working dir: ‘C:\Skyline DataMiner\Tools\’)
172.27.78.123|2023-12-27 16:23:48|step|Executing on-failure steps due to failure…
172.27.78.123|2023-12-27 16:23:48|error|Upgrade failed: Execute failed: ‘C:\Skyline DataMiner\Tools\TakeBackupWeb\TakeBackupWeb.exe’ Process exited with exit code 0xffffffffh (-1)
172.27.78.123|2023-12-27 16:23:48|finished|Failure
## 2023-12-27 16:23:48 ## completedAgents=
## 2023-12-27 16:23:48 ## failedAgents=172.27.78.123
## 2023-12-27 16:23:48 ## allCompleted=true
## 2023-12-27 16:23:48 ## status=Failed
Also here’s the RN of when the TakeBackupWeb was implemented https://intranet.skyline.be/DataMiner/Lists/ReleaseNotes/DispForm.aspx?ID=37413
Hi Shawn,
To answer some of your questions:
- The tool is used for the following:
When installing an upgrade (full upgrade or web-only upgrade), then it should now backup any existing dashboards and low-code apps. After an upgrade, these could get automatically migrated to be compatible with newer software versions. If for some reason this goes wrong, or if you need to do a DMA downgrade, then it’s now possible to restore existing dashboards and apps from this backup. Restoring is a manual step, also when downgrading the DMA. - The risk of it failing is that no backups are taken from the dashboards and low-code apps. Meaning you have no backup in case you need to roll back.
- Can you do the suggested way of Luis? So open a command prompt as administrator and navigate to the folder (cd C:\Skyline DataMiner\Tools) and then just type the name of the file and hit enter. Now you should be able to see the error that is thrown.
The reason why this failed was an software issue, which will be fixed with RN 38640 (see https://collaboration.skyline.be/task/228535).
DCP228535 has been resolved in 10.3 (CU13), 10.4 (CU1) and 10.4.4. Also note that a requirement for the web upgrades is having the .NET6 (or higher) runtime installed.
Hey Shawn, unfortunately I don’t have an answer for you but I can suggest the following so that the window doesn’t automatically close when you click the exe. Run cmd as admin, go to the path C:Skyline DataMinerToolsTakeBackupWeb, run the command TakeBackupWeb.exe. This will output the usage information of the exe. Kind of a like a small how-to it seems.