Monitoring app not displaying correctly element state

Solved762 viewscloud Monitoring app
4
2 Comments

Hi Dojo,

After getting cloud-connected last week, we are having some issues visualizing a certain element on the monitoring app.

On Cube, it's active and fully running.
If we click on State, it looks like it knows that the element is active.

Any idea about what could be causing this?

Thank you,
Ana

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th July 2023
Ive Herreman [SLC] [DevOps Enabler] commented

Hi Ana,

Do you only see this when accessing the system through the cloud connection, or do you have the same locally?
Ana Pinho [SLC] [DevOps Advocate] commented

Hi Ive!

We have the same issue locally

1 Answer

2
2.97K 0 Comments

Hi Ana,

could you make a support ticket for this, if it works locally this surely looks like a bug? You can e-mail your issue to techsupport@skyline.be

If you also installed/enabled the support assistant with remote log collection on the agent that host the element this should be a rather straight forward invistigation from our side:

Remote Log Collection | DataMiner Docs

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th July 2023