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Monitoring app not displaying correctly element state

Solved784 views6th July 2023cloud Monitoring app
4
Ana Pinho [SLC] [DevOps Advocate]1.33K 18th April 2023 2 Comments

Hi Dojo,

After getting cloud-connected last week, we are having some issues visualizing a certain element on the monitoring app.

On Cube, it’s active and fully running.
If we click on State, it looks like it knows that the element is active.

Any idea about what could be causing this?

Thank you,
Ana

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th July 2023
Ive Herreman [SLC] [DevOps Enabler] commented 18th April 2023

Hi Ana,

Do you only see this when accessing the system through the cloud connection, or do you have the same locally?

Ana Pinho [SLC] [DevOps Advocate] commented 18th April 2023

Hi Ive!

We have the same issue locally

1 Answer

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Marlies Vandenberghe [SLC] [DevOps Member]2.98K Posted 19th April 2023 0 Comments

Hi Ana,

could you make a support ticket for this, if it works locally this surely looks like a bug? You can e-mail your issue to techsupport@skyline.be

If you also installed/enabled the support assistant with remote log collection on the agent that host the element this should be a rather straight forward invistigation from our side:

Remote Log Collection | DataMiner Docs

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 6th July 2023
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