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Microsoft Platform only shows partial data

Solved1.54K views25th April 2024Connector Microsoft Platform WMI
2
Thibault Heylen [SLC] [DevOps Advocate]1.51K 30th January 2024 2 Comments

Hi,

We have an issue monitoring a VM using the Microsoft Platform using WMI. Only partial data is shown on the different pages. (see image).

Several different versions of the protocol were already tested but without any luck. The configuration of DCOM and WMI also have been checked multiple times.

If we use a WMI-viewer program and execute the queries we see in the streamviewer we do see data. In the streamviewer we also don't see any errors. Neither in the element log.

If we monitor the same server from another DataMiner system, we do have all the data.

Has anybody seen this before? Or any tips on how to resolve?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 25th April 2024
Wim Bruynooghe [SLC] [DevOps Advocate] commented 1st February 2024

Which version of the Microsoft Platform protocol are you using? I also had this recently on a few VMs. Since I updated the protocol to the latest 1.1.3.x version I don’t have this anymore.

Thibault Heylen [SLC] [DevOps Advocate] commented 5th February 2024

Hi Wim,

We already tested this with several different versions of the MS platform protocol. But without any luck.

3 Answers

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Thibault Heylen [SLC] [DevOps Advocate]1.51K Posted 25th April 2024 5 Comments

A task was created to further investigate this issue:DCP238120

One the solution has been found to this, it will also be shared here.

Javier Munoz [DevOps Advocate] Posted new comment 20th June 2024
Javier Munoz [DevOps Advocate] commented 16th May 2024

Hey… has this issue been solved?… I am experiencing exactly the same in a new DMS. DM Software has been installed over Windows Server 2022 and the element is not able to read some metrics (same picture Thibault copied here), neither from it own Windows nor from the Failover node in the DMA pair

Thibault Heylen [SLC] [DevOps Advocate] commented 17th May 2024

Hi Javier,

No solution was found for this yet.
I raised the topic to be looked at as you also starting noticing some issues. I would assume this is related to something in Windows Server 2022.

As soon as I have more news I’ll keep you updated.

Javier Munoz [DevOps Advocate] commented 20th May 2024

My windows Servers 2022 are running in AWS EC2 instances, therfore they are not bare metal servers or VM’s running in our VMWARE paltform

Miguel Obregon [SLC] [DevOps Catalyst] commented 19th June 2024

Hi,
Initial investigation was conducted on elements reporting this issue. We noticed missing information in the Service List and Disk Info tables.
Version 1.1.3.23 should solve this issue.

Javier Munoz [DevOps Advocate] commented 20th June 2024

Miguel, thank you!!, 1.1.3.23 has been tested in our system and it works.

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