We have an issue monitoring a VM using the Microsoft Platform using WMI. Only partial data is shown on the different pages. (see image).
Several different versions of the protocol were already tested but without any luck. The configuration of DCOM and WMI also have been checked multiple times.
If we use a WMI-viewer program and execute the queries we see in the streamviewer we do see data. In the streamviewer we also don't see any errors. Neither in the element log.
If we monitor the same server from another DataMiner system, we do have all the data.
Has anybody seen this before? Or any tips on how to resolve?
I've had a somewhat similar issue before. In my case data could not be polled from another DMS. Turned out the user was not part of the 'Performance Monitor Users' group which gives access to performance counters.
Maybe you can look in this direction as well. Hope it helps.
Source: Driver help