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Microsoft Platform only shows partial data

Solved1.54K views25th April 2024Connector Microsoft Platform WMI
2
Thibault Heylen [SLC] [DevOps Advocate]1.51K 30th January 2024 2 Comments

Hi,

We have an issue monitoring a VM using the Microsoft Platform using WMI. Only partial data is shown on the different pages. (see image).

Several different versions of the protocol were already tested but without any luck. The configuration of DCOM and WMI also have been checked multiple times.

If we use a WMI-viewer program and execute the queries we see in the streamviewer we do see data. In the streamviewer we also don't see any errors. Neither in the element log.

If we monitor the same server from another DataMiner system, we do have all the data.

Has anybody seen this before? Or any tips on how to resolve?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 25th April 2024
Wim Bruynooghe [SLC] [DevOps Advocate] commented 1st February 2024

Which version of the Microsoft Platform protocol are you using? I also had this recently on a few VMs. Since I updated the protocol to the latest 1.1.3.x version I don’t have this anymore.

Thibault Heylen [SLC] [DevOps Advocate] commented 5th February 2024

Hi Wim,

We already tested this with several different versions of the MS platform protocol. But without any luck.

3 Answers

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Wale Oguntoyinbo [SLC] [DevOps Advocate]3.39K Posted 31st January 2024 1 Comment

I've had a somewhat similar issue before. In my case data could not be polled from another DMS. Turned out the user was not part of the 'Performance Monitor Users' group which gives access to performance counters.

Maybe you can look in this direction as well. Hope it helps.
Source: Driver help

Thibault Heylen [SLC] [DevOps Advocate] Posted new comment 31st January 2024
Thibault Heylen [SLC] [DevOps Advocate] commented 31st January 2024

Hi Wale,

Thank you for your suggestion. However the local user we use is in the correct group as polling from another DMS is possible.

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