Logs on a remote dataminer cube not appearing. How can I fix this?

Solved1.10K viewsCube Logging logs
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I am connected to a customer dataminer system via my dataminer cube. However, I can't see the logs on any element of that system. I also don't have permission to access the machine through RDC.

I have confirmed that my user has permissions to see the logging. Is there a way I can fix this?

Thank you.

EDIT: The Dataminer Log doesn't work as well:

There are no errors/exceptions on neither page, just blank.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 16th August 2023
Wim Bruynooghe [SLC] [DevOps Enabler] commented

Which DataMiner version are you using? Which default web browser engine is configured in Cube (see System Center, System settings, Plugins)? Is there anything related in the logging of Cube?
Marieke Goethals [SLC] [DevOps Catalyst] commented

Hi,
I see that this question has been inactive for some time. Have any of these answers helped you find a solution yet, or have you found a solution in the meantime? Could you select the best answer or add your solution in that case, so we can close this question? If no solution has been found yet, feel free to contact techsupport@skyline.be for assistance.

3 Answers

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Hi Tomas,

I saw similar questions before:

Could you check if you are you able to open a DataMiner log?

Tomás Martins [SLC] [DevOps Advocate] Edited comment 29th December 2022
Tomás Martins [SLC] [DevOps Advocate] commented

Hi Miguel. I have seen those questions but it doesn’t seem to be the same issue.

When I try to open a Dataminer Log, it shows exactly the same, just a blank page with the refresh button.

I’ll add the screenshot of the page to the main question
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