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Element logs shows white blank page after HTTPS upgrade

Solved1.91K views14th November 2022agent HTTPS
2
Robin Becker [DevOps Advocate]1.40K 14th November 2022 0 Comments

After upgrading to HTTPS using a wildcard cert all the element logs are now just white blank pages. Right-clicking and selecting View page source just shows

<html><head></head><body></body></html>

All the dataminer logs instead show the error (with their respective logfile name):

Logfile "SLDataMiner" from agent "*.<domain-name>.com"...

Failed getting logfile (The URL is invalid
)
Robin Becker [DevOps Advocate] Selected answer as best 14th November 2022

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Bert Buysschaert [SLC] [DevOps Advocate]4.87K Posted 14th November 2022 1 Comment

Hi Robin,

It looks like the hostname that was configured in MaintenanceSettings.xml contains a wildcard *.domain.com. It should contain the actual hostname of this specific dataminer agent, e.g. dma.domain.com. The certificate itself can be a wildcard certificate.

Robin Becker [DevOps Advocate] Selected answer as best 14th November 2022
Robin Becker [DevOps Advocate] commented 14th November 2022

That was it, thank you! It seems I read the documentation a bit carelessly.

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