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  • >> Go to dataminer.services

I am not able to sign-in to DataMiner Cube App

Solved1.20K views29th January 2024MacOS ParallelDesktop Windows 11
0
Neetu Pandita [DevOps Advocate]92 29th May 2023 2 Comments

Configuration:
OS : MacOS 
Trying on Win 11 in Parallel Desktop. Is it possible to work with Parallel Desktop?

Through browser, I am able to access. While through the DMC App it's showing incorrect password.

Even after retrying installing 3-4 times getting the following screen:

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 29th January 2024
Marieke Goethals [SLC] [DevOps Catalyst] commented 5th July 2023

Hi,
Have you been able to solve the issue with these answers? If so, could you select the best answer (using the ✓ icon)? If not, you can also contact techsupport@skyline.be for assistance.

Neetu Pandita [DevOps Advocate] commented 5th July 2023

The issue is not yet resolved. Got to know from Ian Harvey “there is an authentication SAML error” and they are internally working on this issue.

4 Answers

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0
Ian Harvey [SLC] [DevOps Member]767 Posted 25th January 2024 0 Comments

The connection to Ziine.Skyline.be was resolved by using the gRPC on 'connection type'

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 29th January 2024
0
Jens Vandewalle [SLC] [DevOps Enabler]9.44K Posted 30th May 2023 0 Comments

Hi,

Does your authentication popup stay blank? If so, you might have problems downloading the CefSharp package in the background.

If you have administrator permissions on your computer you can try to install the MSI CefSharp package from https://community.dataminer.services/download/dataminer-cube-msi-cefsharp-v96/?

Jens Vandewalle [SLC] [DevOps Enabler] Answered question 30th May 2023
0
Neetu Pandita [DevOps Advocate]92 Posted 29th May 2023 2 Comments

Added it again with https://ziine.skyline.be. showing host unknown

Neetu Pandita [DevOps Advocate] Edited comment 29th May 2023
Bert Vandenberghe [SLC] [DevOps Enabler] commented 29th May 2023

Sorry, my bad, you should not add the https:// in front of the host name. Can you add it again with just typing “ziine.skyline.be”, then it will detect that https is available.

Neetu Pandita [DevOps Advocate] commented 29th May 2023

did this many times but no luck

0
Bert Vandenberghe [SLC] [DevOps Enabler]8.12K Posted 29th May 2023 0 Comments

Hi,

Can you double check if you use HTTPS? Maybe remove the ziine.skyline.be entry again from your Cube Launcher window and add it again with https://ziine.skyline.be.

You should get a popup to authenticate with your dataminer.services / Dojo account, and this looks like this:

Another thing you could double check, is that your connection settings in Cube are still set to 'auto'. You can check this from the cogwheel on the login page of Cube like indicated here:

Hopefully one of these things fixes the problem. Keep us posted.

Bert

Bert Vandenberghe [SLC] [DevOps Enabler] Answered question 29th May 2023
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