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Failing backups

Solved1.27K views18th September 2023
2
Chris Glover [DevOps Advocate]1.19K 4th September 2023 0 Comments

Hi, I'm seeing this in my notice events

Backup job had errors. !! Backup-process failed, see logging for details. Unspecified error (-2147467259)

Any idea which log file will point me in the right direction?

Thanks

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th September 2023

2 Answers

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Miguel Obregon [SLC] [DevOps Catalyst]19.69K Posted 4th September 2023 5 Comments

Hi Chris,

Please check similar questions:

  • Backup job had error
  • Backup Failure

Hope it helps!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th September 2023
Chris Glover [DevOps Advocate] commented 5th September 2023

Hi Miguel.

That helped a bit, but the error I’m having is not caused by anything mentioned there. In C:Skyline DataminerBackupBackup.log I found

2023-09-05 12:39:23|1 errors occurred during backup
2023-09-05 12:39:23|- An error occured when dumping the elastic database. Error: An invalid IP address was specified.

Yet, checking the DB.xml is pointing ot the correct IP addresses for our Elastic cluster, and all nodes are accessible.

Do you know where the backup mechanism is looking to find the elastic Ip address?

Miguel Obregon [SLC] [DevOps Catalyst] commented 6th September 2023

Hi Chris,
I was investigating a bit further and I could not find a similar issue.
However, the error ‘An invalid IP address was specified’ was found in other scenarios when the ElasticSearch cluster runs on IPv6 addresses. This issue was found in 10.2 CU2 and fixed in 10.2 CU11, 10.3.2
More information in DataMIner Docs:
https://docs.dataminer.services/user-guide/Troubleshooting/Known_issues/KI_Elasticsearch_IPv6.html
Could it be the case that you are running a version older than 10.2 CU11?

Chris Glover [DevOps Advocate] commented 8th September 2023

We’re on 10.3.4 with no IPv6

Miguel Obregon [SLC] [DevOps Catalyst] commented 8th September 2023

Hi Chris,
In this case I would suggest to contact to our support team (techsupport@skyline.be) so they can follow up this issue.

Chris Glover [DevOps Advocate] commented 12th September 2023

Thanks Miguel

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