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Failed to Install CloudConnector

Solved637 views3 days agoCloudGateway DataMiner installation
0
Romain Dabe [DevOps Member]143 15th September 2023 1 Comment

Hello,

based on the requirements we want to connect our systems to the Dataminer Cloud, but the installation is failing all the time. I tried it on different DMAs running on different OS versions (Windows 2016) but still get the same error.

P.S. I am admin of the machine

Here the last part of the logs:

[BF6C:B46C][2023-09-15T17:49:59]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{61a4d81d-0e26-4b85-8e54-80767540dba7}, resume: Active, restart initiated: No, disable resume: No
[BF6C:44BC][2023-09-15T17:50:00]i305: Verified acquired payload: DataMiner_CloudGateway_2.12.0.63664.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_CloudGateway_2.12.0.63664.msi, moving to: C:\ProgramData\Package Cache\{AF2583A4-B73A-49CC-B0BC-8C027D370FB0}v2.12.0.63664\DataMiner CloudGateway 2.12.0.63664.msi.
[BF6C:44BC][2023-09-15T17:50:00]i305: Verified acquired payload: DataMiner_CoreGateway_2.12.2.51676.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_CoreGateway_2.12.2.51676.msi, moving to: C:\ProgramData\Package Cache\{2633E25A-46F2-4ECB-8C69-3FD5A61541A8}v2.12.2.51676\DataMiner CoreGateway 2.12.2.51676.msi.
[BF6C:44BC][2023-09-15T17:50:00]i305: Verified acquired payload: DataMiner_FieldControl_2.9.0.63133.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_FieldControl_2.9.0.63133.msi, moving to: C:\ProgramData\Package Cache\{9FB18087-43F5-4AA7-9C2D-FC2ECB7E2688}v2.9.0.63133\DataMiner FieldControl 2.9.0.63133.msi.
[BF6C:44BC][2023-09-15T17:50:00]i305: Verified acquired payload: DataMiner_Orchestrator_1.4.0.62825.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_Orchestrator_1.4.0.62825.msi, moving to: C:\ProgramData\Package Cache\{DAA61734-1781-409F-92EC-B27FA1AC2E25}v1.4.0.62825\DataMiner Orchestrator 1.4.0.62825.msi.
[BF6C:44BC][2023-09-15T17:50:00]i305: Verified acquired payload: DataMiner_CloudFeed_1.2.0.62279.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_CloudFeed_1.2.0.62279.msi, moving to: C:\ProgramData\Package Cache\{00F93A9F-8DA5-4D13-B8D7-9B7500CB97B8}v1.2.0.62279\DataMiner CloudFeed 1.2.0.62279.msi.
[BF6C:44BC][2023-09-15T17:50:00]i305: Verified acquired payload: DataMiner_ArtifactDeployer_1.5.0.62892.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_ArtifactDeployer_1.5.0.62892.msi, moving to: C:\ProgramData\Package Cache\{84F6CDA0-74C1-4A60-BF12-A4B4CEE20C5C}v1.5.0.62892\DataMiner ArtifactDeployer 1.5.0.62892.msi.
[BF6C:44BC][2023-09-15T17:50:00]i305: Verified acquired payload: DataMiner_SupportAssistant_1.5.0.62866.msi at path: C:\ProgramData\Package Cache\.unverified\DataMiner_SupportAssistant_1.5.0.62866.msi, moving to: C:\ProgramData\Package Cache\{BBE92B06-5C5D-4DDB-A896-0D371AF353FA}v1.5.0.62866\DataMiner SupportAssistant 1.5.0.62866.msi.
[BF6C:B46C][2023-09-15T17:50:00]i323: Registering package dependency provider: {AF2583A4-B73A-49CC-B0BC-8C027D370FB0}, version: 2.12.0.63664, package: DataMiner_CloudGateway_2.12.0.63664.msi
[BF6C:B46C][2023-09-15T17:50:00]i301: Applying execute package: DataMiner_CloudGateway_2.12.0.63664.msi, action: Install, path: C:\ProgramData\Package Cache\{AF2583A4-B73A-49CC-B0BC-8C027D370FB0}v2.12.0.63664\DataMiner CloudGateway 2.12.0.63664.msi, arguments: ' MSIFASTINSTALL="7"'
[BF6C:B46C][2023-09-15T17:55:55]e000: Error 0x80070643: Failed to install MSI package.
[BF6C:B46C][2023-09-15T17:55:55]e000: Error 0x80070643: Failed to execute MSI package.
[C6B8:C644][2023-09-15T17:55:55]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[C6B8:C644][2023-09-15T17:55:55]i319: Applied execute package: DataMiner_CloudGateway_2.12.0.63664.msi, result: 0x80070643, restart: None
[C6B8:C644][2023-09-15T17:55:55]e000: Error 0x80070643: Failed to execute MSI package.
[BF6C:B46C][2023-09-15T17:55:55]i318: Skipped rollback of package: DataMiner_CloudGateway_2.12.0.63664.msi, action: Uninstall, already: Absent
[C6B8:C644][2023-09-15T17:55:55]i319: Applied rollback package: DataMiner_CloudGateway_2.12.0.63664.msi, result: 0x0, restart: None
[BF6C:B46C][2023-09-15T17:55:55]i329: Removed package dependency provider: {AF2583A4-B73A-49CC-B0BC-8C027D370FB0}, package: DataMiner_CloudGateway_2.12.0.63664.msi
[BF6C:B46C][2023-09-15T17:55:55]i351: Removing cached package: DataMiner_CloudGateway_2.12.0.63664.msi, from path: C:\ProgramData\Package Cache\{AF2583A4-B73A-49CC-B0BC-8C027D370FB0}v2.12.0.63664\
[BF6C:B46C][2023-09-15T17:55:55]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{61a4d81d-0e26-4b85-8e54-80767540dba7}, resume: None, restart: None, disable resume: No
[BF6C:B46C][2023-09-15T17:55:55]i330: Removed bundle dependency provider: {61a4d81d-0e26-4b85-8e54-80767540dba7}
[BF6C:B46C][2023-09-15T17:55:55]i352: Removing cached bundle: {61a4d81d-0e26-4b85-8e54-80767540dba7}, from path: C:\ProgramData\Package Cache\{61a4d81d-0e26-4b85-8e54-80767540dba7}\
[BF6C:B46C][2023-09-15T17:55:55]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{61a4d81d-0e26-4b85-8e54-80767540dba7}, resume: None, restart initiated: No, disable resume: No
[C6B8:C644][2023-09-15T17:55:56]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Many thanks for every help on this.

Regards, Romain

Marieke Goethals [SLC] [DevOps Enabler] Selected answer as best 3 days ago
Romain Dabe [DevOps Member] commented 15th September 2023

We are running on 10.2.0 CU14

4 Answers

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Jordy Ampe [SLC] [DevOps Advocate]244 Posted 5 days ago 0 Comments

Hi Romain,

Please follow these docs to connect your DMS to the cloud: https://aka.dataminer.services/connect-to-the-cloud.

The Cloud Pack can be found here: https://aka.dataminer.services/cloud-pack-download, and make sure you take the one with .NET 6 embedded the first time because this will install the required runtimes.

Explicitly running the installer as administrator might help (won't hurt).

If the issue is still occurring, let us know.

Wkr Jordy

Jordy Ampe [SLC] [DevOps Advocate] Edited answer 5 days ago
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