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Element doesn’t resume normal polling after slow poll was activated

Solved2.02K views5th July 2023element settings elements slow poll
3
Bruno Dias [SLC] [DevOps Member]2.36K 17th June 2020 0 Comments

I'm trying the use slow poll mode for one element. I verified when the device is disconnected, DataMiner doesn't poll the device anymore, as I stop seeing commands passing by Stream Viewer as expected. However, when I turn on the device, DataMiner doesn't resume the polling, and remains in that state until I restart the element.

This driver uses three connections: SNMP, Serial and HTTP. When the device is disconnected, the three interfaces go down. Am I missing something? Does the driver require some special configuration to support slow poll?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th July 2023

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Mieke Dryepondt [SLC] [DevOps Advocate]3.58K Posted 18th June 2020 1 Comment

Please share your DataMiner version where you have encountered this.(via the About)

More info on slow poll and how to integrate this can be found in:
1. DataMiner Help (available on your DMS): search for "slow poll settings" and select "Adding and Deleting Elements"
2. DataMiner Development Library (available via DCP DataMiner Resources): search for "Ping Groups", this is used for SNMP & HTTP connections and "Ping Pair" for Serial connections.

If the definition is correct, this could be a Software Issue. Please contact your Skyline Contact (e.g. TAM) or Techsupport to report this.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th July 2023
Bruno Dias [SLC] [DevOps Member] commented 18th June 2020

My Dataminer version is 9.6.13.0-8747

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