DataMiner Cube Incorrect User name and password

Solved1.69K viewsDataMiner Cube
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2 Comments

Dear,

I created my account using LinkedIn and register through Online Dataminer System also. I revived https://ziine.skyline.be host on my email and I can login here using Browser and can see Dashboard and Monitoring App.

I'm trying to connect https://ziine.skyline.be using DataMiner Cube but It always give error Incorrect User name and password but same credential work on web. Please help.

Cesar Castañeda Posted new comment 27th April 2025
Gellynck Jens [SLC] commented

Could you try without entering your password, just your e-mail? Does that pop up an Gmail authentication window?

3 Answers

2
9.44K 2 Comments

Hi Vikas,

You need to trigger the external authentication popup in Cube. This can be done by leaving your password blank as described in Having problems connecting?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Vikas Choudhary [DevOps Member] commented

Thanks for your response. I tried same but Authentication popup doesn’t have any option. It always open with blank window..
Jens Vandewalle [SLC] [DevOps Enabler] commented

Hi Vikas, Is it correct to say that this is the very first DataMiner system that you try to access? If so, the problem is that you need CefSharp on your system to have the correct authentication popup which is only installed after login (known issue that we try to fix asap).

To fix this you can
– download CefSharp from Ziine: https://ziine.skyline.be/CefSharp/96/x64.zip
– extract it to %LocalAppData%SkylineDataMinerDataMinerCubeCefSharp96x64
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556 0 Comments

Thank you all for your response. I tried same but Authentication popup doesn’t have any option. It always open with blank window..

Vikas Choudhary [DevOps Member] Answered question 17th December 2022
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4.87K 1 Comment

Hi Vikas,

Can you try when using the first login option? You can ignore the username and leave the password box empty, simply press the blue arrow button.

This will trigger the external authentication mechanism and you can then login in the popup window:

Vikas Choudhary [DevOps Member] Posted new comment 17th December 2022
Vikas Choudhary [DevOps Member] commented

Thanks for your response. I tried same but Authentication popup doesn’t have any option. It always open with blank window..