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Dashboards, several users

Solved1.23K views24th November 2022Dashboards
1
Manuel Gallardo [DevOps Advocate]733 11th May 2022 4 Comments

Hi Dojo,

We are suffering some problems with dashboards-

We have several elements showing the result of a query and a trigger to refresh them.

When there's only one user, everything seems to work fine but when one more than one user is connected, the dashboard starts to crash.

Any idea?

Thanks in advance!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 24th November 2022
Sebastiaan Dumoulein [SLC] [DevOps Enabler] commented 11th May 2022

Hi Manuel, Can you elaborate on the crash? Is the page no longer responding? Do you have errors in the console (you can open the DevTools by pressing F12)?

Manuel Gallardo [DevOps Advocate] commented 11th May 2022

Hi Sebastiaan,

The elements which are controlled by a trigger, gets into refreshing cycle for about 20-30 sec. I have added a little snapshot in my first comment.

Jeroen Geldhof [SLC] [DevOps Enabler] commented 12th May 2022

Hi Manuel, I showed Sebastiaan the video you sent me.
He’ll respond shortly

Sebastiaan Dumoulein [SLC] [DevOps Enabler] commented 12th May 2022

The trigger is responsible for fetching the data again. If a lot of users have the dashboard open, a lot of queries are being executed. There’s probably an exception occurring which should be visible in the Network tab of the DevTools. The network call that failed should be displayed in red (and have a code 500).

1 Answer

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Jeroen Geldhof [SLC] [DevOps Enabler]5.04K Posted 23rd November 2022 0 Comments

The problem was related to the size of the table that processed the query.

The issue was fixed by creating a new element that processes the table before reading it from the dashboard.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 24th November 2022
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