Dashboard Dynamic Visuals – Unknown Grid Component

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Hi,

I installed The Services Overview dashboard - DataMiner Dojo, ensuring the system meets the indicated requirements. I manually installed the CU3 package downloaded from Jenkins since this system is not cloud-connected. There were no errors in the SLNetTest tool that would indicate something went wrong.

Yet, the dashboard is not working since it does not recognize the Grid component.

This DataMiner system is running server version 10.3.7.0-13107.

I enabled the required ReportsAndDashboardsDynamicVisuals soft-launch option and restarted DataMiner.

Please indicate what I could be missing and how I should proceed to troubleshoot.

Thanks.

Miguel Barquet [SLC] [DevOps Enabler] Selected answer as best 11th July 2023

2 Answers

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3.26K 2 Comments

Hi Miguel,

Could you try restarting the webserver? (Internet Information Services (IIS) -> Select your server -> Restart) The soft-launch options are cached in the webserver. Afaik a DataMiner restart does not restart the webserver. Which could mean that your dashboard did not retrieve the updated options.

Best regards,

Ward

Gilles Bara [SLC] [DevOps Enabler] Posted new comment 5th July 2023
Wim Bruynooghe [SLC] [DevOps Enabler] commented

This cache in the WebAPIs should actually get cleared automatically when the DMA restarts (since 10.2.0(CU8) and 10.2.11).
Gilles Bara [SLC] [DevOps Enabler] commented

This flag is not cached by the webAPI’s, only flags that are internally checked a lot by the webAPI itself (GQI / DOM)
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