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Cube error – Retrieving the data failed

Solved1.25K views18th July 2023Cube logging
2
Bruno Dias [SLC] [DevOps Member]2.36K 13th April 2021 0 Comments

I've got this pop-up message in my Cube.

I would like to know:

  • Is this a problem on the client application only or could be on the server?
  • What actions can I do to resolve it? (time will fix it? does IE or Cube need to be restarted?)
  • What log files are useful to be looked when this occurs?
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023

1 Answer

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Sebastiaan Dumoulein [SLC] [DevOps Enabler]12.73K Posted 13th April 2021 0 Comments

Hi Bruno, this message is displayed whenever a request made by Cube times out and it means the server is not able to respond in due time.

The logic is used in the internal framework of Cube and is triggered by many different components and modules. Therefor, we can't determine the root cause of this message without doing an additional investigation.

Figuring out what actions and messages are triggering this is the first step. Additionally, you can then look into the log files of the related process.

Most likely the action requiring the response of the message will fail. Restarting Cube might be required depending on the context of the request.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023
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