Cube: Could not extract user initials: User has empty name

Solved849 viewsCube
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0 Comments

Hi Dojo team,

We are facing the following issue when connecting to a DMA:

  • The user initials is not displayed in the user icon. The default initials 'U' is displayed in the user icon.
  • When opening an element card, the element keeps loading forever

When checking the Cube logs, we found the following:

  • Warning: Could not extract user initials: User has empty name
  • Exception: Exception has been thrown by the target of an invocation
  • Exception: Object reference not set to an instance of an object

Have you experienced a similar issue?
Task:DCP205703

Miguel Obregon [SLC] [DevOps Catalyst] Selected answer as best 20th February 2023

1 Answer

9
4.56K 3 Comments

Hi Miguel,

The incorrect username and initials has been fixed today with RN35584 and will be available in 10.3.0 CU1 / 10.3.4.

Bert Buysschaert [SLC] [DevOps Enabler] Posted new comment 14th March 2023
Alberto De Luca [DevOps Enabler] commented

Please, just a quick one – Are there any conditions where in 2 servers from the same cluster, we can get the “U” only when the user is connected to one of them, while the other server looks fine ad all the account details are retrieved?
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