I picked up the following question from one of our users (came in through the web chat, so I thought I put it in the right place):
Hello. It looks like the Catalog (https://catalog.dataminer.services/) and Collaboration (https://collaboration.dataminer.services/) pages are running in loop when trying to authenticate the first time. Tested Chrome, Firefox.
Update on this issue:
There is an open issue with Microsoft that if you try to log in with different types of accounts (so e.g. your MS work account and a personal Gmail account), B2C gets confused that you are using multiple login providers mixed with each other. The outcome is the infinite loop you are now experiencing. This should not happen however if you always use the same type of account, so I assume something new is going on, based on the sudden influx of people experiencing this. The fix that we recommended is to go to https://dataminer.services/logout, or if you're on collaboration, https://collaboration.dataminer.services/logout and then try signing back in.
Well, by the time I tryed to open the Catalog page, my corporate mailbox (that uses Microsoft Services) was already open in Chrome.
That being said, I have to add that I am still logged in at DoJo (with my personal email) since last week with no problems. And yesterday, while opening the catalog page, faced the issue.
When I tested in private mode, I logged in to dataminer.services without issues. I was able to even open the Admin App from the main page menu. But trying to open the Catalog and Collaboration lead to the loop.
Thanks Baptiste – Alex, can you confirm that this is the situation that you are in, i.e. that you have used over time two accounts to log in?