Are there currently any existing integrations (in either direction) between DataMiner and ServiceNow products, for example creation of tickets in ServiceNow ITSM for certain DataMiner alarms?
There are 2 Driver integrations for Vendor ServiceNow which might contain what you need. I suggest looking into these.
There are tangible references today being used in the market where DataMiner is used for ticket management purposes interfacing with products such as ServiceNow. By default this is enabled through (1) the DataMiner OSS/BSS Ticketing Gateway and (2) a dedicated ServiceNow driver linking ServiceNow with the DataMiner Ticketing Gateway. Feel free to get in touch in case you want to learn more about reference projects and/or Ticket management use-cases.
“ServiceNow ServiceNow” driver was built with a custom API specifically for DataMiner (developed by Silver Storm). It’s a web service listening for incoming updates on what is called an ‘incident’ in ServiceNow and a ‘problem’ (=maintenance window). It’s not actively polling tickets from ServiceNow. It should also be able to create new incidents into ServiceNow.