Hi there, using an Harmonic NMX (encoder platform mgmt soft) protocol which is reporting alarms from any device attached to NMX.
Now, even when there are no active alarms, still "General Parameters" [Number of active alarms] is showing the number of "2" and [Number of critical alarms] is showing the number of "1". Please check out the attached screenshot.
By the way, the number are the same for every element attached via NMX.
The Question is: what do theses numbers refer to? Obviously they do not represent the number of active alarms per se
Thx a lot for any help
KR
Dan
Hi Dan,
You are correct. The counters shown under GENERAL PARAMETERS should reflect the number of alarms in that element.
I noticed the Harmonic NMX generates Dynamic Virtual Elements (DVE). The connector defines the relationship between the alarms and each DVE. I suggest you contact your technical account manager and ask to have this connector reviewed by a system developer to fix any issues that may provoke this incoherence.
To proof this is a connector issue and not related to DataMiner software, I looked for an example where the parent element shows a different number of active alarms than the DVE element. See examples below:
Hi Miguel, thanks a lot. That’s very clear indeed. I will follow you advice! Thanks again,
KR