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Alarm Console: Different way to Display Comments?

Solved1.80K views11th July 2023Alarm Console comments side-panel
2
Alberto De Luca [DevOps Enabler]4.60K 16th September 2021 0 Comments

Please, is there any way to invert the content of the “Comments” column in Alarm Console?

Ideally, I’d like to see the comment first, then all the other info: it would help especially when the comment has a ticketing system ID within the first 15 characters or so.

At present, I can expand the column to the required width and read all the content, but it is a lot of dragging at times, and so it requires frequent adjustments of the Alarm Console layout (especially if we need more columns than what’s shown below):

As an alternative, is there any system option to show the comments in the side panel?
Is this any different in DM10?

Thanks

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023

5 Answers

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3
Michaël Pincket [SLC] [DevOps Advocate]1.75K Posted 20th September 2021 1 Comment

Hi Alberto,

At the moment there is no option to show the comments first and the details afterwards. If needed this can alway be added.

You can also open the alarmcard of the alarm (just right click the alarm => Open => alarmcard). In this card you can see the comment completely per alarm entree and more readable than in the alarmconsole itself. Is this something you can use?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Alberto De Luca commented 20th September 2021

Thanks for your suggestion, Michaël

I use also the Alarm Card quite often, but just to retrieve details of a single alarm.

What I’d like to have is a very quick snapshot of the start of each comment for every alarm entry in console – this would make the difference in my use-case.

As it is, I need to enlarge the “Comments” column and I’m not too interested in “when/by Whom” the comment was added – that could be displayed at the end of the comment rather than at the begininning.

Since this is not a possibility yet, I’ve logged this feature request to be evaluated:
https://community.dataminer.services/new-feature-suggestions/different-way-to-display-comments-in-alarm-console-comment-first-or-details-off/

2
Pieter Van Compernolle [SLC] [DevOps Enabler]3.30K Posted 21st September 2021 1 Comment

Hi Alberto,

Having a ticket id in an alarm property totally makes sense to me, even more than having it in the comments. (Do you know we also have DataMiner ticketing which is nicely integrated into the alarm console? Might we worth checking out as well)

I also understand your feedback regarding the comments in general. I believe a kind of ‘verbose on/off’ would make sense indeed. We’ll follow up on that part via the feature suggestion you have created.

Pieter Van Compernolle [SLC] [DevOps Enabler] Answered question 21st September 2021
Alberto De Luca commented 17th December 2021

Hi Pieter,
I’m tuning my internal roadmap for Q1-Q2 and if this feature will be availble I’d target a specific dataminer release:
https://community.dataminer.services/new-feature-suggestions/different-way-to-display-comments-in-alarm-console-comment-first-or-details-off/

any steer will be helpful

2
Alberto De Luca [DevOps Enabler]4.60K Posted 20th September 2021 0 Comments

Thanks Dojo,
I’m leaving the question open for a few more days. In the meantime I’ve logged a feature proposal here

Anonymous edited answer 20th September 2021
2
Alberto De Luca [DevOps Enabler]4.60K Posted 17th September 2021 0 Comments

Adding a different example here: we do use the “view Comments” too, this helps us to check if multiple comments were added for a single alarm entry in console.

On average, in this use case, when multiple parameters can achieve different severity levels as a consequence of an incident or planned work (managed outside of the DataMiner system) having the comment “content” displayed before the comment details (who/when) can make the difference – especially if we’re interested in having just the last comment in console


I was wondering if there can be some sort of “verbose on/off” option for the comments column or “comment first”.

I’ve explored also the possibility of using a custom Alarm Property for these IDs, and then add the property in console, as that column could be narrow enough, but then operators would still need to go back to a comment to add any notes.

Anonymous edited answer 17th September 2021
2
Ive Herreman [SLC] [DevOps Enabler]13.61K Posted 17th September 2021 1 Comment

Hi Alberto,

When you right-click on your alarm, you can choose view comments.
Would that work as a solution for you?

Ive Herreman [SLC] [DevOps Enabler] Answered question 17th September 2021
Alberto De Luca commented 17th September 2021

Hi, Ive

We use that a lot – yet when it comes to multiple rows e.g. for masked alarms that have been associated with the same Planned Work ID, having the comments directly visible in console would be much quicker than right-clicking each single alarm row – will add some screnshots below

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