Hi Nur, At the moment it is not possible to automatically hide the pop-up indicating that Cube enters alarmstorm mode. You can create a new software feature on DataMiner Feature Suggestions - DataMiner...

Hi Michiel, The clients need to have Windows Media Player installed in order to have the audible alert played. Besides the installation it needs to be opened at least once, so the settings are configured...

Hi Yvan, It is not possible to automatically acknowledge the base alarms in case you acknowledge the correlated alarm. What you can do to acknowledge the base alarms together with the correlated alarm...

Hi Micah, Make sure that a baloon is shown when you expect the audible alert to be played. You can configure the conditions to show the baloon in the "Filter" tab in the settings : If the...

Hi Manuel, We are aware of this issue and have a fix ready. This fix will be released in the following versions: 10.2.0[CU22], 10.3.0[CU10] and 10.4.1.

Hi Beth, Is this property available in the PropertyConfiguration.xml? You can find this file on the DMA on C:\Skyline DataMiner.

Hi Hideyuki, This seems like an issue. Best is to create a ticket for this. The history mode is using the average trending value to display the history mode. So when you see 43.23 this is the average...

Hi Bernard, The alarm storm will use the parameterdescription of the alarm to detect if the parametername is the same. This means that the protocol will not be taken into account and in your example it...

Hi Bruno, Not sure if this is what you are looking for but the severityID of the timeout alarm will be 17. This way you can differentiate the timeout alarms from the other alarms.

Hi Alberto, At the moment there is no option to show the comments first and the details afterwards. If needed this can alway be added. You can also open the alarmcard of the alarm (just right click the...

Hi André, When an administrator changes e.g. an alarmtemplate an information event will be created and send to Cube. It would look like this : You could use these information events to trigger a correlation...

Hi Jan-Klaas, As the filters you use are alarmfilters, you can only use the properties which are present in the alarm. As the property "Location name" is empty, you can not use it to check it on a value...

Hi HyungMo, It is not possible to add the "Severity duration" column on a history tabpage with a filter. The reason for this is that we can not calculate the severity duration correctly as it could be...

Hi Bruno, The alarmstorm protection will take all active alarms into account. In case Cube notices at least 2000 alarms (depending on your settings) with the same parameter description, they will be grouped....

Hi Jan-Terje, It is not possible to disable/remove this feature.

Hi Yvan, I see you have some correlation alarms in your alarmconsole. In case you use a quick filter, the base alarms of the correlated alarm are counted as well (even when the correlation tracking is...

Hi Daniel, You get a "name changed" alarm when the name of the element changes or when the name of the parameter changes. Could you check if there is a name change of the element or parameter between...

Hi Sebastian, This syntax looks correct. Do note that you should use Type.Name as propertyName e.g. Alarm.Level. Not sure if this is the case. It should not be a problem to use the GetAlarmDetailsFromDbMessage...

Hi Hans, I believe you mean the trend shown in an elementcard when you drill down to a specific parameter. This is indeed intentional as the tabs (details, histogram and templates) below the 'top bar'...

Hi Pedro, Due to a software issue the properties are shown as "Region1Region2" instead of the expected "Region1, Region2". We will look into fixing it but as a workaround you can do the following: If...

Hi Paul, There is no hard limit on the number of trendgraphs but to ensure optimal performance, we advise you not to open more than 10 trend graphs simultaneously. You can find this information in our...

Hi Alberto, These tabpages have been defined on a group level. On group level you can define whether the users can change the settings in the hamburger menu or not. If you go to the alarmconsole settings...

Hi Alberto, In the alarmcounts for the alarmconsole you should never see a negative number. The negative number could indeed result from correlation or alarm suppression. The "-1 pending" seems an issue...

Hi Robin, I have just checked and SLAlerter supports connecting to HTTPS-only DataMiner systems. The logging of Alerter is only added to the Eventviewer of Windows but in this case (connection problem)...

Hi Ken, If the option "Trigger on single events. Don't maintain active tree status" is checked you will get a new correlation alarm on each update of the base alarm (if it still matches the correlation...

Hi Daniel, The condition ***|SHOW;=normal can only work if the alarm is a clearable alarm. If it is not it is expected that the shape is not shown as there is no alarm to check the condition (as the alarm...

Hi Miguel, This is not the expected behavior but a bug which is introduced in 10.2.5. Could you create a task so we can restore this functionality?

Hi Jens, The "Automatic incident tracking" is disabled because the tabpage is forced from a group while the settings of this tabpage are not enforced. If you drop the rootview on your Alarm Console, this...

Hi Ryan, In a card you can go to the hamburger menu and adapt the settings of your alarmconsole shown in the card. Maybe you can compare these settings with the ones of your "main" alarmconsole and see...

Hi Jens, You can create a shape in Visio and set the control to a DateTime. It would look like : Via the "Setvar" you can assign the selected DateTime to a sessionvariable. Is this something you can...

Hi Jim, The best way to achieve this is by creating the correlated alarm on an element which impacts the same service as the base alarm. You can also combine this with alarm grouping : This means...

Hi ArunKrishna, You can create a new filter which combines both existing filters. This way you can achieve the same as for the old users. Currently it is not possible in Cube to combine these filters...

Hi Jurica, The activity of a user shown in the "Activity" tab in System Center is limited to the last 7 seven days. Here you don't have an option to change this timespan. An option to get the activity...

Hi Omer, I see that you have unchecked the option "Automatically remove cleared alarms" on a tabpage with a filter. Could it be that the cleared alarm is removed from the tabpage because it does not match...

Hi Bernard, It is not possible to open multiple instances of Alerter on the same PC. We have a check in place that prevents opening a second instance of Alerter on the same PC.

Hi Jarno, I just double checked the code and it seems that the 'Open Element Card' setting first checks if it is an EPM object. If so, it should open the EPM object otherwise it will open the element....

Hi Yuki, We are aware of the issue and have a task on our backlog to get it fixed. We will keep you posted once the issue is fixed.

Hi Bhavana, We are aware of such an issue when you are using Cassandra Cluster + Elastic. Is this the case for you? The issue is resolved in 10.2.0 [CU17] , 10.3.0 [CU5] , 10.3.8[CU0]

Hi Ken, This probably happens because a lot of new alarms come in and need to be processed. By default, the alarmconsole goes into a "loading" state as soon as there enter more than 50 alarms in a second.

Hi Alonso, The syntax to display the number of alarms is not correct. You should use #TotalAlarms instead of #Alarms. For more information about the syntax, see RN DataMiner Cube Feature Release 10.2.9...

Hi Jeff, Once a user account has been deleted or renamed you can not access the Trend Groups of this user via Cube. However you can still delete them by going to the TrendFilters folder of that user (C:\Skyline...

Hi Steve, It is not possible to use the custom color set defined in DataMiner.xml in SLAlerter. Regarding the color mismatch between the balloon and the data stream : Do you have this only for this specific...

Hi Yuki, At the moment the history mode is not supported for ParameterControl, it is only supported for Elementshapes, Parametershapes and Spectrumshapes. If you need it for ParameterControl as well,...

Hi Alberto, You can achieve this by unchecking the option "Automatically group according to arrangement" in the hamburger menu of the alarmconsole. If you now right click on the Time column you can pick...

Hi Ryan, An option to achieve this is to create an automation script and add it to the "Actions" section of the correlation rule. In this script you can set the property value for the correlated alarm.

Hi Alberto, Unfortunately at the moment there is no easy way to duplicate a group. The only way is to start from scratch but to speed up in the configuration maybe you can make use of the predefined security...

Hi Bruno, You can achieve this in several ways, depending on your use case : If you want this for your user only you can create the tab in the alarmconsole, adapt it and upon the next login the tab...

Hi Dave, When applying the server side filter via the "Filter the alarms before they enter Cube" setting you should see the alarms matching the filter. However it seems that there is an issue with this...

Hi Alberto, Loading the history alarms in the elementcard or loading the history alarms by dropping an element on the alarmconsole uses the same mechanism to load the alarms and will result in the same...

Hi Jeff, The Parameter Description text is not something that is stored in the alarm table. In the alarm table we store the ID of the parameter on which the alarm is generated and we store the table index,...

Hi Bernard, You can see the total duration of the alarm in the side panel of the alarmconsole. It looks like this :

Hi Joerg, This is currently not possible.

Hi John, This is a limitation of the interface. The pinned option should be saved when saving a workspace. We will look for a fix. Unfortunately there is no workaround for this problem.

Hi Michael, When you change something to the settings (e.g. adding an audio file), the settings are first saved locally and afterwards send to the server. When you open SLAlerter it will check if it has...

Hi Germanico, The clients running Alerter need to have Windows Media Player installed in order to have the sound played. Besides the installation it needs to be opened at least once, so the settings...

Hi Ken, This is not possible. When the workspace is loaded the alarmlist will show the listview by default. This is the same behavior as in the alarmconsole. When you have a tab in there showing the "Statistical...

Hi Thomas, You should include the severity into your 'Rule Condition'. This way you can make a distinction between the suggestion events and the alarms. It would look like this :

Hi HyungMo, It is not possible to set the size when you open a card undocked. What is possible is to open one or more cards undocked, adapt its size manually and save it in a workspace. When you open...

Hi HyungMo, The "Severity Duration" is calculated clientside. In the sliding window tab you created, you filter out all alarms with a 'Normal' severity. In case an alarm gets cleared, the cleared alarm...

Hi Jan-Terje, It is not possible to use a logical OR operation in the quick filter of the alarmconsole. If you want to use a logical OR operation you can achieve this by creating a new tabpage in the...

Hi Wouter, These notifications you see in the alarmconsole should be cleared manually. There is no way to do it automatically.

Hi Simon, This is the standard way of showing a comment in the alarmconsole. Unfortunately it is currently not possible to trim the first part.

Hi Alun, This is a bug in the software. I could reproduce the same behavior. You can create a ticket for this so we can look for a fix.

Hi Melissa, Sorry for the late response, I lost track of this question. I would suggest to create a ticket so we can investigate what is happening here as it looks like a bug to me.

Hi Alun, At the moment it is not possible to save the order of the columns in an element view. However we have a task on our backlog to have this implemented.

Hi Jeff, If you have deleted the users from your DataMiner System it is save to delete the user folders.

Hi Ross, I see you are using a linked tabpage in your alarmconsole and in this case it is expected that the base alarms are shown next to the correlated alarm (even when the correlation tracking option...