On the plan expiry dates page we have a red alarm on the page title in the navigator side bar. However there are no current alarms on this page.
Is there something that could be causing this red alarm to persist.
On the page there are only two tables which alarm on one column each, all these columns are green and one row isn't initialised
Thanks,
Ryan
Hi Ryan,
My best bet is that this is linked to the “not initialized” row.
If that row was holding a critical alarm state before, that page will remain to show the last known alarm state, until a new valid value comes in.
Note that parameters should never have the “not initialized” value for a long time. This is typically only applicable for a short period of time until the dataminer is able to fetch the value from the data source.
In case a parameter is not relevant for a longer period of time, it should get an exception value, that indicates that currently the parameter is not expected to hold a value.
Hi Ryan,
can you confirm that you found the root cause of the alarm state?
The most common thing to happen is indeed a table that had an alarm and after a DMA/element restart it becomes not initialized = not polled yet.
At this point in time we don't show the alarm anymore in the table but it should still be visible in the alarm console when you open the element.
However if the "active alarms" is empty i would consider this as a software issue which you can report to techsupport@skyline.be
Hi Ryan,
They could be sticky alarms, however further investigation is required.
– Can you check if there are alarms assigned to the element? If so, are these alarms coming from parameters displayed on these pages?
– If you restart the element, are the alarms still present?