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Agama Thumbnail on Service View

Solved1.44K views12th July 2023Agama Thumbnail video thumbnail visio; thumbnail
1
Christopher Friedrich136 28th September 2022 0 Comments

Hello everyone,

I am facing an issue with the integration of our Agama thumbnails in our service views.

We already have implemented the thumbnails of our R&S Prismons and they are working perfectly fine. Trying to implement the Agama thumbnails with the same action unfortunately only partially works.

Instead of showing the thumbnail it only shows this picture. Selecting the Browserlink it opens the Browser and the working thumbnail as intended.

The URL for the thumbnail itself is in this format:

http://<ENTERPRISE-IP>:9100/enterprise/api/public/application/thumbnails/v1/image?monitorId=<NAME-OF-THE-MONITOR>&locationId=<ANALYZER-LOCATION>

Embedding in the Visio was done using this:

#http://<Dataminer-IP>/VideoThumbnails/Video.htm?type=Generic Images&source=[<Thumbnail-URL-As-Property>]&refresh=1000

Does anybody have an idea why the thumbnail is not directly shown?

Thanks for everyone’s help!

Chris

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 12th July 2023

3 Answers

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Christopher Friedrich136 Posted 6th October 2022 0 Comments

Hello everyone,

the issue has been resolved. The URLs need to be UTF-8 encoded.

With that it works just fine.

Thanks everyone for their help!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 12th July 2023
0
Wim Bruynooghe [SLC] [DevOps Advocate]6.59K Posted 3rd October 2022 0 Comments

By default the videothumbnails webpage requests the images through the DMA agent. Maybe only your client machine is capable/allowed to request the image, but not the DMA? If that’s the case, you can add this url parameter:

#http://<DMAIP>/VideoThumbnails/Video.htm?type=Generic Images&source=[<Thumbnail-URL-As-Property>]&refresh=1000&proxy=false

Wim Bruynooghe [SLC] [DevOps Advocate] Answered question 3rd October 2022
0
Jens Vandewalle [SLC] [DevOps Enabler]9.44K Posted 29th September 2022 1 Comment

Hi Christopher,

Do you use <Dataminer-IP> in your visual or an actual IP? If it is the first case, can you try with <DMAIP>?

Christopher Friedrich Edited comment 29th September 2022
Christopher Friedrich commented 29th September 2022

Hello Jens,

thank you for your reply.
As Dataminer-IP we are using the virtual IP of our failover config. This is working fine with Prismon.
I have also tried using the IP of one of our DMAs but it didn’t change the result.

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