Question

Solved854 views29th March 2023

2

Esteban Andrés Grabnar 22 20th September 2022 1 Comment

After performing a factory reset with the tool, it does not take the Administrator user or any other. How can I enter dataminer or be able to login?

Bruno Dias [SLC] [DevOps Advocate] Answered question 29th March 2023

Miguel Obregon [SLC] [DevOps Catalyst] commented 20th September 2022

Hi Estefan,
After returning the factory reset tool, the only user left is the local administrator. Could it be the case that server where the DMA is running is still joined to a domain? If this is the case, you will need to make sure that you log in with the local administrator (when log in you could try as username: .administrator).

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Hi Estefan,
After returning the factory reset tool, the only user left is the local administrator. Could it be the case that server where the DMA is running is still joined to a domain? If this is the case, you will need to make sure that you log in with the local administrator (when log in you could try as username: .administrator).

score 2 · Answer 1 · 2022-09-21T07:06:19+00:00

Hi Esteban,

This is a known issue in the Factory Reset tool. If you don't have access to the local Administrator user, you can add your user manually by:

Stopping the DataMiner
Deleting the file: C:\Skyline DataMiner\Files\SyncInfo\{DO_NOT_REMOVE_68EE4388-7EF6-4cb4-B38F-5E0045175340}.xml
Now you can add a new <User> tag in the file C:\Skyline DataMiner\Security.xml (note that the value of the <Member> should match the ID of an existing <Group> tag, in my case '0')

<User name="[YourOtherAdminstrator]" isCca="">
<Member notificationSchedule="">0</Member>
</User>

Start the DataMiner again, now you should be able to login and configure more Administrators.

After reset factory tool, user unknow

2 Answers