We see following notification on an element, while we are logged in with RDP on the server where this element is hosted and while we use localhost to open Cube.
I've not seen this notification before.
I checked slwatchdog2 and I don't see any RTE.
To resolve the situation we plan doing a failover switch to the offline DMA, however what could cause this notification?
Hi Jeroen,
You are looking at a "disconnected element" interface in cube.
This is functionality implemented in RN27613.
What is a disconnected element?
An element from which the hosting agent is disconnected from the agent you're connected with.
So probably a communication issue between the 2 agents in the cluster ?
Let me know if i can further assist you.
Regards
Hi Jeroen,
Can you check the subscription for ‘ElementStateEventMessage’ for this element on the hosting agent ?
If you see the following in the event:
State = ElementState.Stopped;
TimeoutSubState = TimeoutSubState.HostingAgentDisconnected;
In that case it’s likely to be a server issue.
If you need help from my side, don’t hesitate to contact me.
Regards,
Hi Jeroen,
Polling only happens on the hosting agent. Can you check the SLNet and SLDMS logs for any communication issues ? I believe rebooting the server might work as it will restart these processes again.
I was able to connect with slnetconnection tool and performed a Get Parameter message successfully on the element.
I guess it’s a client issue?
Hi Robbe,
I was connected with RDP to the agent where the element was running on, and it was still showing this.
Is it possible it’s triggering this error unintendedly?
Best regards