Cloud connection lost when IP address change

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Hi community,

When the IP address of my DMA change, I lost the cloud connection.

And when I try to reconnect I have the following issue.

I manually updated the IP address with the new IP in DMS.xml and SLCloud.xml but I have the same result.

Thank you for your help.

Jens Vandewalle [SLC] [DevOps Enabler] Answered question 3rd July 2023
Alberto De Luca [DevOps Enabler] commented

Can you revert to the previous IP and fetch a capture on the interface to compare before / after the change of IP?

Do you have VIP & failover or just single DMA?

If your private IP has been updated everywhere, the authentication should still go ahead – certificates are based on the name… so it’s an interesting one:
is there any webproxy or similar in-between?
Yvan Barbotin commented

Hi Alberto,
My local DMA is installed on a VM running on Hyper-V. Every time I restart my computer the IP of this VM is updated and I lost the cloud access

1 Answer

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Hi Yvan,

Have you reinstalled NAS and NATS as mentioned in Changing the IP of a DMA | DataMiner Docs?

In your case I would suggest to use your server name instead of an IP address to avoid connection lost when restarting.

Jens Vandewalle [SLC] [DevOps Enabler] Answered question 3rd July 2023
Yvan Barbotin commented

Hi Jens,
With NAS and NATS reinstallation it works well. Thanks for this answer 🙂