Web Service GetVisioThumbnail/GetVisio failed to get sub page for service/view

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I'm trying to get visio thumbnail with web service GetVisioThumbnailForXXX/GetVisioForXXX and have some issues.

  1. Failed get page image (has 'Hidden' options and have tab control)
    (If the page doesn't have following top page, I could get even 'Hidden' page images.)
  2. Thema color won't be applied on the returned png image.

Are there any solution for these?

Server version : 10.3.0.0-12932

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 26th January 2024

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I can't immediately think of solutions without investigating the problem you are having. Would it be possible to contact us through support and get the ball rolling that way? Thanks.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 26th January 2024
Hideyuki Imaida [DevOps Advocate] commented

Hi Toon,
Thank you for the prompt comment.
I modified the initial post and some description.
It seems that the ‘Hidden’ option and tab style are cousing the issues…
(These APIs were working as expected on v10.1.2.)
Toon Casteele [SLC] [DevOps Enabler] commented

Alright, extra info is always helpful, so be sure to include it when you mail us. Adding the visio file will also help, thanks.
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