The following two systems run a visual overview page in Cube. When the visual overview is loaded, the first system is slow, but the second system is OK:
PC 1: Corei5 8400T(6C/6T) PassMark CPU benchmark:7365 bass frequency 1.7GHz Maximum turbo frequency 3.3GHz (slow loading and laggy)
PC 2: Corei7 8550U(4C/8T) PassMark CPU benchmark:5996 bass frequency 1.8GHz Maximum turbo frequency 4.0GHz (normal and smooth)
Is there an explanation to this? Could it be the maximum turbo frequency that makes the second system faster?
One thing we have seen in the past is that certain cache folder permissions in C:\ProgramData\Skyline are not set correctly, causing extra requests to the server and delays whenever opening a card in Cube. This has been partially fixed in DataMiner 9.6.x with RN21001 and completely fixed since 10.0.9 but still worth checking.
As it can be cumbersome to check these permissions manually, I have a small tool available to check this for you.
If this turns out to be the root cause, the fix is to run the following commands as an Administrator:
takeown /r /d y /f “C:\ProgramData\Skyline”
icacls “C:\ProgramData\Skyline” /reset /t /c /q
icacls “C:\ProgramData\Skyline” /grant “Everyone”:(OI)(CI)M
Both CPUs look quite similar in the benchmark. Also looking at the single thread rating and also looking at the GPU… I don’t really see an explanation for the difference in those specs.
Are there other specs different, like SSD vs HDD or additional graphics card or something like that?
And what is actually slow, only the initial loading of the visual overview or once it is loaded the general usage of the page? Can you see something running high in the task manager while you experience the slow behavior?